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COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC

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Emergency Housing Manager

Open 31d

JOB SUMMARY:

Assists and supports the planning and coordination of various Housing Development Programs, including strategic initiatives. Maintains accurate records including program tracking, compliance, and expenditures. Coordinates departmental marketing, communications, and outreach activities to build strong client relationships and community partnerships. Supervises the Housing Development Staff.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

  • Supports planning and coordination of various emergency housing programs.
  • Supervises client data collection process, program reports, budgets, and work plans for the Housing Development programs and activities.
  • Prepare program related grant reporting requirements, funding proposals, and expense requests for various programs.
  • Supervises and supports the accuracy of client intake information to be sure updates to client information are performed regularly in web-based reporting system.
  • Manages activities per household applicant in accordance to with the program guidelines and goals to include:
    • Solicit, collect, and document homeowner eligibility
    • Review and process application packets/files for each household, including program intake forms, supporting documentation, homeowner loan agreement, and completion of final sign-off forms.
  • Collect program data related to the home repair programs, analyze overall program performance, and make recommendations for program improvements.
  • Supervises the Housing Development Staff and manages the day-to day program and project coordination duties.
  • Assists in completing requests for proposals (RFPs) issued by government agencies.
  • Advocate for clients to access additional resources and support services.
  • Collaborate with community organizations to enhance housing solutions and outreach. For example: Attend public events and lead presentations to support program growth.
  • Develops efficient program administration processes, procedures, and policies.
  • Ensures program compliance in all areas of the program including alignment with best practices of trauma informed care, housing first approach, just transition theory, etc.
  • Responsible for day-to-day management and understanding of the Affordable Housing Coalition (AHC), Home Condition Reports (HCR), home repair programs including the Buffalo East Homeowner Improvement Program (BEHIP), Access to Heroes Program, and Access to Medicaid Programs.

Secondary Responsibilities:

  • Must present a professional image in conduct, attitude, and attire.
  • Satisfactory completion of mandatory trainings.
  • Additional duties as assigned.
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