Emergency Medical Service Assistant Manager (47078)

Under general supervision of the Emergency Medical Service (EMS) Manager, assists the EMS Manager with the supervision of WIHCC EMS staff and coordinates the EMS program in accordance with AZ requirements. The EMS Assistant Manager works in collaboration with the Nurse Executive, Emergency Department (ED) Nurse Manager, Urgent Care Supervisory Clinical Nurse, and ED/Urgent Care Medical Director; however, the EMS Manager will maintain department oversight. The EMS Assistant Manager will uphold the principles of WIHCC's Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.
• Ensures all licensures, certifications, competencies of EMS staff are current and up to date at all times.
• Develops and maintains quality assurance and quality improvement program and provide for training for staff.
• Develops and maintains tracking data as related to program.
• Ensures program meets AZ ambulance program requirements.
• Collaborates with the ED/Urgent Care Nurse Manager and Pharmacy.
• Maintains professional knowledge and skill by attending continuing education, staff meetings, workshops and serving on QM/HP Teams/Committees.
• Provides inter-facility transports for WIHCC patients from satellite clinics into ED/Urgent Care; from ED/Urgent Care to receiving hospitals or airports. Incumbent will work in ED/Urgent Care, assisting ED/Urgent Care and clinic staff with patient care as assigned during down periods of no transports.
• Remains on-call as needed.
• Requires completion of tasks or duties assigned by the EMS Manager.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.