Emergency Medical Technician

SUMMARY Administers basic life support treatment to, and transports, sick or injured persons in the pre-hospital and interfacility setting, as authorized by the State of California, Local EMS Agency Medical Director and Company Medical Director, by performing the following duties, within the prescribed scope of practice and all applicable regulatory guidelines for Prehospital care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Accurately map to a destination.
2. Assists admitting and billing personnel to obtain and record information related to the patient’s vital statistics and to establish the necessity for medical transportation.
3. Comply with all protocols for treatment and transportation of the sick and injured as defined by the Company and County medical control.
4. Determines nature and extent of illness or injury, or magnitude of catastrophe, to establish basic life support procedures to be followed or need for additional assistance, basing decisions on statements of persons involved, examination of victim or victims, and knowledge of emergency medical practice.
5. Maintain a clean, professional appearance while maintaining a courteous, professional, and ethical behavior while working cooperatively with other members of the health care system, co-workers, and the public.
6. Maintains crew’s quarters, vehicles and medical and communication equipment and replenishes equipment and supplies. Completes field care report patient billing /trip ticket and daily driver's unit checkout form.
7. Meet and exceed Contractual response times.
8. Operates and drives ambulance with regard to State and company safety policies if qualified by licensure and training and if insurable under company’s driver underwriting guidelines.
9. Participates in continuing education activities as a student, instructor and proctor.
10. Participates in Quality Improvement activities including chart audits, peer reviews and focused studies.
11. Removes or assists in removal of victims from vehicles, or the scene of an accident or catastrophe, and assists in the transfer of victims to receiving facilities. Assists in controlling crowds, protecting valuables, or performing other duties at scene of an accident or catastrophe.
12. Represents the Company by being courteous, professional, and a patient advocate.
13. Responds to calls in a timely manner based off Company or Government protocols.
14. Responds to instructions from Communications Dispatcher and drives ambulances to specified locations and hospitals. Monitors communication equipment to maintain contact with the dispatcher.
15. Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
16. Takes and records patient’s vital signs, including blood pressure, pulse and respiratory rate. Administers prescribed treatment at the site of an emergency, or in specially equipped vehicles, performing such activities as advanced first aid, immobilization of injuries, application of splints, administration of oxygen, treatment of wounds or abrasions, or administration of basic life support procedures.
17. Use care and respect with all equipment and supplies.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Leadership - Exhibits confidence in self and others.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.

Judgement - Exhibits sound and accurate judgment.

Planning/Organizing - Uses time efficiently.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.