Emergency Resident Program (ERP) Director

The YMCA of Newark and Vicinity is seeking a dynamic and dedicated Director for the Emergency Resident Program (ERP) to ensure delivery of the highest quality of care and support for residents during critical situations. This program is geared towards aiding the individuals and families residing at the YMCA in all matters related to their social functions that may adversely affect their lives. Under the direction of the President/CEO or designee, Director is responsible for the development, administration and management of the programs, staff, and financials of the Emergency Residence Program. These programs are geared towards aiding the individuals and families residing at the YMCA in all matters related to their social functions that may adversely affect their lives. The ERP Director is expected to ensure high standards of programming quality. All Programs shall be conducted in a manner consistent with established policies and procedures to enable the Association to achieve its defined goals and objectives. This position plays a critical role in ensuring that the YMCA meets the goals of being a mission driven, value-based, community-oriented organization. The YMCA’s recruitment process includes comprehensive background screening including pre-employment drug test and criminal background check and upon hire, a wide range of training.

SUMMARY OF THE ESSENTIAL FUNCTIONS:

1. Ensure the successful operation of the ERP programs which include, but not limited to, daily operations of the shelter, code blue and code red services, support and wrap around services.
2. Responsible for recruiting and selection process, training, scheduling, payroll processing, providing leadership and supervision, performance management as relates to evaluation, coaching & counseling, and corrective action, and separation program staff within the established personnel procedures of the Association.
3. Prepare and maintain budgets for the program. Monitor all expenditures to stay within the program budget. Supply all necessary reports to the finance/accounting department according to the established financial procedures of the Association.
4. Assist in all program Grants/MOU/Contracts and ensure renewals are processed and submitted before their due date and managed within the boundaries set by the Grants/MOUs/Contracts by supplying timely reports and information as assigned by grant team leaders.
5. Research and identify potential Grants/MOUs/Contracts and analyze to ensure meeting the program needs.
6. Maintain communication with provider agencies and other such entities to address specific Grant/MOU/Contract needs.
7. Assist and ensure data and reports are entered into HMIS, SAGE, Neighborly, Unity, and other external and internal reporting portals in a timely and accurate manner.
8. Along with Supportive Service Specialists, assist in the case management of clients, evaluate the needs for social services, and make necessary referrals to the appropriate social service agencies. Assist Supportive Service Specialist and Counselors with resolving difficult and complex client needs.
9. Assist and ensure that the referrals from contracted agencies and entities are coming in and reimbursements are received through the allocated funds for shelter nights.
10. Counsel clients pertaining to various aspects of the public assistance and related programs available.
11. Address inquiries from contracted agencies regarding residents’ issues and concerns.
12. Maintain a liaison with community and civic organizations and social agencies.
13. Ensure that individual counseling sessions as well as group counseling are provided on a weekly basis to the emergency housing clients.
14. Ensure that reports are prepared in the form of case entries.
15. Maintain records and files according to the internal as well as mandated requirements.
16. Ensure all files and records are prepared and maintained on a regular basis to ensure preparedness for all inspections.
17. Maintain update and ensure compliance with state and local regulations.
18. Ensure all Department Operations are consistent with the Association procedures. This includes safety, insurance, incident/accident reports, registrations, purchasing, HR and Payroll procedures, accounting, and maintenance of appropriate logs and records. Provide data and reports as required for assigned programs.
19. Retain confidentiality as necessary in compliance with policies and regulations.
20. Ensure proper shift coverage of counselors.
21. Ensure coverage when staff is absent due to callouts or time off taken including PTO, Vacation, or any other type of leave.
22. Attend staff meetings and any scheduled training sessions as required.
23. Maintain a safe work environment, free of clutter, debris and hazardous conditions and ensure cleanliness of facility.
24. Provide excellent customer service and care for all including but not limited to internal and external customers /members/ residents/ visitors/ clients/ patrons/ vendors/ suppliers/ members of public/volunteers/staff.
25. Demonstrate and model the YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.
26. Perform such other job-related duties as may be periodically assigned by the Supervisor.
27. Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
28. Cooperate, work effectively and congenially with all YMCA staff members, volunteers, and members of the Association.
29. Adherent to Abuse Risk Management policies:
    • • Adhere to policies related to boundaries with program participants.
      • Attend required abuse risk management training.
      • Adhere to procedures related to managing high-risk activities and supervising program participants.
      • Report suspicious or inappropriate behaviors and policy violations.
      • Follow mandated abuse reporting requirements.

MINIMUM QUALIFICATIONS:

1. Bachler’s degree in social services field from an accredited college or university with a minimum Five (5) years of experience working in a social service agency. Master's degree in social services is preferred.
2. knowledge of principles and practices of social work, social and economic issues, and state and local resource agencies.
3. Case management experience for social work or related field.
4. Minimum Three years of experience in staff management.
5. Successful experience writing and securing Grants/MOU/Contracts with local, county, state, and federal agencies.
6. Knowledge of federal, state and/or local funding sources and mechanisms.
7. Knowledge of grant funding policies and procedures and applicable local, state, and federal regulations.
8. Knowledge of budgeting and cost control.
9. Strong administrative and record maintenance skills.
10. Strong human relations and interpersonal skills.
11. Strong conflict resolution skills and abilities.
12. Excellent verbal and written communication skills including negotiation and presentation skills.
13. Ability to work effectively with a wide range of constituencies in a diverse community.
14. Proficient computer skills including Microsoft (Word, Excel, Power-point), data entry, utilizing emails and internet.
15. Excellent time management and strong organizational skills.
16. Must have strong attention to details.
17. Ability to analyze complex information and to define and solve problems.
18. Ability to manage multiple tasks and projects independently.
19. Ability to demonstrate passion, enthusiasm and support for the mission and values of the YMCA.
20. Ability to create a culture of serving the population within the department.
21. Ability to work closely with other employees and team members to ensure a positive and constructive environment within the program or department and throughout the agency.
22. Flexibility in work schedule when needed; may require evening, weekend and holiday work.
23. Must possess a valid New Jersey driver’s license and a safe driving record.
24. Certification in First aid and CPR or obtain within first 90 days of employment.
25. Bilingual ability (English/Spanish) a plus.

PHYSICAL DEMANDS: Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).

The YMCA of Newark and Vicinity is an Equal Opportunity Employer. Upon request, reasonable accommodation is available that does not create an undue hardship on the Y’s business, in accordance with applicable laws.