EMI Onboarding Relationship Manager
About us
We're hiring on behalf of our partner — a company that powers the operations behind regulated and high-risk industries.
They give fast-moving businesses in these spaces the structure, compliance and talent they need to scale — without slowing down.
About the Role
We're looking for an EMI Onboarding & Relationship Manager who doesn't just process onboarding paperwork — someone who genuinely understands how EMIs and banks think, and who builds relationships deep enough to know why a partner says yes or no, not just that they did.
This role has real depth to it. EMI relationships are a different game. EMIs sit closer to banking-grade regulation — longer onboarding cycles, stricter documentation standards, and heavy scrutiny on ownership structures, source of funds, and risk profiles. Getting an EMI relationship right takes patience, precision, and the ability to speak the language of compliance officers, not just business development contacts.
What You'll Do
Partner & Relationship Management
Manage onboarding processes with EMIs and banking partners — recognizing that these cases demand more rigor, patience, and documentation depth than typical payments onboarding.
Build and maintain strong, trusted relationships with EMIs — the kind that get you a faster answer when it matters, especially where trust is built slowly.
Evaluate new EMIs and jurisdictions with a critical eye — not every partner or market is the right fit, and you know how to tell the difference.
Merchant & Client Support
Support merchants and clients through EMI onboarding, guiding them through what can be a confusing, high-scrutiny process.
Prepare KYB packages, bank forms, and documentation with precision — EMI cases leave little room for error or missing detail.
Anticipate merchant needs before they become blockers.
Process & Tracking
Track progress and relationship history diligently in CRM — not as an afterthought, but as a real tool for managing complex, multi-party processes.
Stay on top of multiple onboarding cases simultaneously, understanding that EMI cases typically require more time, follow-up, and attention to detail than standard payments onboarding.
Who You Are
You have 1+ year of experience in fintech, EMI, payments, banking, or consulting.
You understand SEPA/SWIFT, acquiring basics, and merchant flows — not just in theory, but in how they actually play out in onboarding.
You grasp the depth and complexity of EMI relationships — you don't rush a process that needs rigor.
You have strong communication and relationship management skills — you know how to build trust with EMIs, not just submit forms to them.
You're a balanced perfectionist — detail-oriented enough to catch what others miss, but pragmatic enough to keep things moving.
You genuinely like understanding why things work the way they do in EMI and banking relationships, not just following the process.
You can juggle multiple projects at once without losing precision on any of them.
You're fluent in English — confident and precise, whether drafting a KYB pack, negotiating with an EMI, or explaining a complex onboarding requirement to a merchant.
You have a problem-solving mindset — when a partner says no, you look for the real reason and the next path forward.
You're proactive by default — you follow up before being asked, and you flag risks before they become blockers.
Nice to Have
Knowledge of AML/KYC frameworks and governance structures
Familiarity with company formations and corporate structuring
Experience working with merchants in high-risk industries
What We Offer
100% remote role — work from wherever you're most effective
Direct exposure to global EMIs, banks, and top fintech professionals
A clear career growth path as the team and client base expand
A dynamic, international environment where your relationships and judgment directly shape outcomes
Ready to Master EMI Relationships?
If you understand that banking-grade compliance isn't a hurdle — it's where trust gets built, we want to talk to you.