Employee Benefits Account Manager Associate I

Are you a detail-oriented individual who thrives in a stable and supportive work environment?

Explore an opportunity with us where your achievements are celebrated, and your professional growth is fostered in a steadfast and stable setting. Are you ready to embark on a rewarding career journey?

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What you will receive…

• Opportunity to collaborate within a production team model to ensure efficient operations and optimal output.
• Variable compensation with stability and unlimited growth based on your performance.\
• Long-term career with substantial development and advancement opportunities.
• Ownership in the company in the form of stock via the Houchens Industries ESOP.
• Comprehensive medical, dental, and vision plans, and many more supplemental benefits.
• Work-life balance
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

80% Client/Policy Services

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.

• Maintaining direct communication and building relationships with insureds.
• Obtaining updated underwriting information from clients when necessary.
• Reviewing policies and entering information in a database system.
• Assisting in open enrollment meetings and assisting clients in enrollment paperwork for employees.
• Maintaining agency management database with current information and ordering corrections as necessary.
• Building relationships with insurance carriers.
• Developing Producer, Director of Account Services and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Maintaining compliance with all Employee Benefit service standards and procedures.
• Servicing of assigned accounts with minimal Producer/Service Manager direction.
• Handling complex policy issues and finding resolution with minimal Producer/Service Manager involvement.
• Coordinating with Technology and Benefits Department to support client enrollment needs when applicable.
• Prepare ERISA wrap Documents.•Working with marketing and clients for the purpose of gathering marketing data.
• Seeking opportunities for potential up selling of accounts.
• Coordinating with Renewal Marketer when applicable.

10% Teamwork

Works together with team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with Producer to discuss execution of strategies. Assists in training new team members. Volunteers to back up and/or assist others as needed. Manages PTO to work with departmental needs. Special projects as requested by Manager.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.

Supervisory Responsibilities

Directly supervises 1-2 Account Manager Assistants. Responsibilities include assigning, and directing work to Assistants.