Employee Benefits Customer Service Representative (59887)
Employee Benefits Customer Service Representative
Help Employers Care for Their People.
At First State Insurance Agency, we're committed to helping businesses deliver benefits that support and protect their employees. As part of the First State Bancshares family, we offer the stability of a growing financial services organization with the personal touch of a community-focused team.
We're looking for a detail-oriented, service-driven Employee Benefits Customer Service Representative to support our Employee Benefits team. In this role, you'll play a key part in delivering exceptional service, supporting client accounts, and helping employers navigate their employee benefits programs with confidence.
What You'll Do
- Support employers and internal teams with employee benefit administration and service needs.
- Process enrollments, eligibility changes, and account updates accurately and efficiently.
- Maintain organized client records and documentation within agency systems.
- Assist with new business submissions, renewals, and implementation processes.
- Prepare and organize data for quotes, proposals, and benefit plan reviews.
- Partner with Account Managers to ensure clients receive timely, accurate service.
- Develop a strong understanding of employee benefits products, processes, and client needs.
What Makes You Successful
- Strong customer service and communication skills
- High attention to detail and organizational ability
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset and commitment to team success
- Eagerness to learn and grow within the employee benefits industry
Why Join First State Insurance Agency?
- Competitive pay and benefits package
- Performance-based incentive opportunities
- 401(k) with generous employer match
- Supportive leadership and collaborative team culture
- Stable, growing organization with career development opportunities
Ready to Make an Impact?
Join a team that helps businesses support their employees while building meaningful relationships and delivering exceptional service.
Apply today and grow your career with First State Insurance Agency.