Employee Housing Manager

Job summary

Reports to the Director of Human Resources. Responsible for staff dormitory operations, including ensuring the dormitory is safe and clean and dormitory policies are followed by employees.

Candidate profile

Education and experience

• High school diploma or GED; 3 years experience in human resources, management operations, or related professional area.
• OR
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management operations, or related professional area.

Core work activities

Managing employee housing goals

• Based on the Dormitory Enrollment Request, assign rooms to the staff on check-in day.
• Check in the staff with the Staff Dormitory Check In/Check Out Form and issue the linen and key to the staff.
• Upon staff check-out from the dormitory, complete clearance as per the Staff Dormitory Check In/Check Out Form and report to Human Resources office for any further follow up.
• Inspect the cleanliness status of the Dormitory Public Areas and the staff rooms on a daily basis and correct issues as needed.
• Schedule regular dormitory cleanliness inspections.
• Liaise with contractor for pest control on a regular basis.
• Implement the Dormitory Rules and Regulations.
• Report special disciplinary issues to Director of Human Resources and educate employees as needed.
• Maintain room key copies per policy.
• Liaise with contractor to conduct regular checks on the fire equipment and room electrical facilities; keep records per policy.
• Work with hotel Loss Prevention Director to organize dormitory fire drills on a regular basis.
• Implement the Dormitory Visitor Policy.
• Maintain knowledge of dormitory contract terms and report/follow up for any deviations to the contract.
• Complete the dormitory staff duty roster per required schedule and submit for approval.
• Maintain records of dormitory issues (e.g., maintenance requests, special staff requests, check-in and check-out details).
• Update rooming list on a weekly basis and submit to Human Resources.
• Assist Director of Human Resources with the Linen Purchase/Replacement Plan per appropriate schedule.
• Liaise with Laundry to change the linens on a weekly basis.
• Maintain the appropriate amount of store items (e.g., chemicals, garbage bags).
• Maintain an inventory for all dormitory items owned by the location (e.g., bunk beds, wardrobe, linens, electrical utensils, chemicals).

Conducting human resource activities

• Solicit employee feedback, utilizing an “open door” policy.
• Bring issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Participate in employee progressive discipline procedures.

Additional responsibilities

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Inform and/or update the executives, peers, and subordinates on relevant information in a timely manner.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.