Employee Lifecycle Associate
You will own employee communications and support across onboarding, benefits, leaves, relocations, role changes, offboarding, and other lifecycle events. You will maintain documentation, FAQs, AI-powered Help Desk guidance, and knowledge bases, answer employee questions, improve operational processes, and support benefits and leave administration through auditing and reconciliation.
Responsibilities
- Own employee experience and communications across key lifecycle moments
- Partner with Lifecycle Analysts and the Lifecycle Manager on a coordinated employee experience
- Develop and maintain employee communications, documentation, Help Desk guidance, FAQs, and knowledge-base content
- Respond to employee questions and support requests
- Create and improve onboarding guides, leave toolkits, and offboarding guidance
- Create scalable standard operating procedures and operational resources
- Use employee feedback, support trends, and operational data to simplify processes
- Collaborate with Recruiters, Managers, People Success Partners, Compensation, Finance, IT, and vendors
- Support benefits operations across employee lifecycle events
- Support leave intake, tracking, communications, and return-to-work processes
- Audit and reconcile benefits data and investigate discrepancies
- Provide backup coverage for benefits and leave operations
Requirements
- 3-5+ years of experience in People Operations, HR Operations, benefits, payroll, HRIS, compensation operations, or similar business operations
- Ability to communicate directly with employees about sensitive operational topics
- Experience owning and improving recurring operational processes
- Strong data-management capabilities, including auditing and reconciliation
- Experience partnering across functions
- Strong spreadsheet skills
- Confidence learning or administering HRIS and connected systems
- Excellent judgment, prioritization, and attention to detail
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office meals, snacks, and drinks
- Relocation support to New York City or San Francisco
- Equity