Employee Services HR Manager (MA26046)
General Role Description
Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company’s business goals and objectives
Role Accountabilities
· Design, implement, and evolve TMEIC’s 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership
· Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions
· Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA
· Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience
· Implement and manage a tiered HR support model
· Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution
· Develop and maintain HR knowledge articles, FAQs, and process guides
· Partner with HR Systems to expand employee and manager self service
· Reduce dependency on manual support through documentation and automation
· Manage operational performance of HR vendors, as assigned
· Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable
· Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real-time activity tracking, and delivery of actionable management reports
· Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools
· Facilitate training regarding HR practices, compliance, and employment law as applicable
· Ensure compliance with legal and regulatory requirements throughout the recruitment process
· Consult with and advise managers, and others, as applicable on HR business process
· Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable
· Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication
· Monitor and report on human resource trends, best practices, and legislative issues and changes to management
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Manager Accountabilities
· Build and lead a team of committed and capable employees
· Plan for, appropriately assign, resource, and integrate the work of the team
· Lead, expect, and implement continuous improvement
· Own the output of the team
· Ensure team members fulfill functional and general employee accountabilities
· Exercise effective managerial leadership to include
· Two-way managerial team working
· Fair and just treatment of direct reports
· Context setting
· Planning
· Task assignment
· Ongoing performance management
· Coaching
· Selection and orientation
· De-selection and dismissal
Requirements
Minimum Qualifications
- Bachelor’s degree in HR, business, or related field, or equivalent via education and/or work experience
- 10 years’ human resources experience in HR operations, shared services, or employee services corporate environments
- 2 years’ of people leadership experience
- Demonstrated experience with employee lifecycle processes
- Demonstrated knowledge of applicable legislation and regulatory guidelines, and their impact on HR and other business processes
- Demonstrated knowledge and application of HR operational policies, procedures, and practices
- Demonstrated passion for excellence and taking initiative
- Demonstrated skills in independent decision-making, influencing, negotiating, and analytical and creative problem-solving; sound business judgment; and the drive to achieve results
- Demonstrated success developing, implementing, measuring, and improving effective programs in an HR functional area
- Demonstrated success leading teams to achieve business goals and objectives
- Working knowledge of an ATS
- Working knowledge of recruiting platforms, technologies, and networking tools
- Demonstrated effective relationship management skills with demonstrated experience establishing credibility and partnering with leaders to identify talent gaps, needs, risk, and plans for actions
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Office
- Availability to travel, domestically and internationally, less than 10%
Preferred Qualifications
· 4 years’ experience with shared services or employee services in global HR operations
· Demonstrated experience supporting diverse employee base spanning multiple geographic locations, domestically and internationally, in best-in-class environment
· Demonstrated success in human resource functional accountability for global, high growth, engineering services organization or industry served by the Company
· Experience in a business with foreign ownership, preferably Japanese
· Experience with Requisite Organization principles
· SPHR, SHRM-SCP, PHR, SHRM-CP, or GPHR
Link to TMEIC Corporation Americas website
. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
As published by workable
First name, Last name, Email, Phone, Address, Summary, Resume, How did you hear about us?, Please specify Employee Name, Recruiter/Agency or Other, Experience, Did you provide completed information for all previous employers, during at least the last 84 months and at least the last 3 employers, whichever is longer, including self-employment, military service, summer, and part-time jobs. Please list the specific duties that are most applicable to the position for which you are applying. Please explain any gap in employment that exceeds 1 months, for example "attending school." Please do not indicate "See Resume.", Reason for leaving or job search?, What is your required annual compensation?, Education, What is your highest level of degree achieved?, Cover letter, Are you at least 18 years old?, Are you legally eligible to work in the United States?, Will you now, or in the future, require sponsorship to legally work in the U.S.?, Do you have any relatives currently working for TMEIC Corporation? If yes, provide their names in the second field below., Relative Details, Were you ever employed by TMEIC (including previous company names), Toshiba, Mitsubishi, or affiliated business? If yes, provide previous employment details of Business Name, Location and Dates in the second field below., Previous Employment Details, Are you currently subject to a non-compete, non-solicitation, confidentiality, anti-piracy, or other employment agreement and/ or restriction with any employer?, If yes, please explain your work restrictions, State any additional information you feel may be helpful to us in considering your application. This could include any specialized training or courses you have completed that will aid in evaluating your qualifications for the position you are seeking., I understand that TMEIC Corporation Americas, hereinafter referred to as “the Company,” requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become an employee. Therefore, I authorize the Company to investigate my past employment, educational credentials, or any other information I provide as to the application process to the extent allowed by law. I agree to cooperate in such investigations and, to the extent allowed by law, release those parties supplying such information to the Company as well as the Company and its employees from all liability or responsibility with respect to the information supplied. I agree that the Company may use the information it obtains concerning me in the conduct of its business, including disclosure outside the Company where such information is needed for business purposes. I understand, however, that except as allowed or required to be disclosed by applicable law, the Company intends to protect the confidentiality of personal information it obtains concerning me to the extent practicable. I agree that I will not disclose or use while interviewing with or employed with the Company any confidential or proprietary information of others, including any former employer. I understand that an offer of employment made by the Company will be conditioned upon your providing the documentation required by law as evidence of your personal identity and your authorization to work in the United States. Any offer of employment is also conditioned upon the successful completion of a background investigation, a post-offer physical evaluation, if applicable, and a drug screen. I understand that any employment with the Company is at-will and would not be for any fixed period of time and that, if employed, I may resign at any time, for any reason, or the Company may terminate my employment at any time for any reason in the absence of a specific written agreement to the contrary if signed by a duly authorized officer of the Company. I understand that any false or incomplete answers or statements made by me on this application, any supplement thereto, or in connection with the above-mentioned investigations may be grounds for refusal of employment or, if employed, may result in immediate discharge. I understand that this application will only be considered for the position for which I am seeking employment. By signing your digital signature below, you agree that you have reviewed this statement and understand and agree to its contents.
- Do you have Bachelor’s degree in HR, business, or related field, or equivalent via education and/or work experience? yes / no
- Do you have 10 years’ human resources experience in HR operations, shared services, or employee services corporate environments? yes / no
- Do you have 2 years’ of people leadership experience? yes / no
- Are you able to travel, domestically and internationally, less than 10%? yes / no