Employer Advocate
Summary
This role processes retirement fund submissions for Indiana’s public employees, verifying employer data and handling customer communications via email and limited calls.
Overview
Knowledge Services is currently seeking an Employer Advocate for a 6-month contract (potential for extension or contract to hire) with the State of Indiana Public Retirement System INPRS.
Work Location: 100% onsite in Downtown Indianapolis for the first 6-8 weeks of training, then will move to a hybrid work model
Work Hours: Monday-Friday 8AM-5PM
Pay Rate: $22/hour
Responsibilities
INPRS administers 9 different retirement funds for nearly 500.000 members and 1,200 employers. This position supports the services and plan administration efforts provided to those customers.
Employer Advocate Primary responsibilities include – • Review and process information submitted by the employer to ensure accuracy. • Communication with customers via email with limited phone calls• Processing of annual ER submissions such as certified salaries, payroll calendars and updating of approved employer contacts. • Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.
Qualifications
Employer Advocate Qualifications include:
• Must have excellent communication skills both verbal and written
• Strong organizational skills
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.