Employment Agency EA Staff

Company Overview

Established since 2006, Pro Maids is a Registered Employment Agency with the Ministry of Manpower. Besides Migrant Domestic Workers (Household Maids/Helpers), the Company is also qualified to assist in the application of Work Pass, "S" Pass and Employment Pass etc.
Pro Maids has won numerous Awards for Service Excellence through the years.

Job Summary

You will manage relationships with Employment Agency clients, including employers and helpers, delivering effective counselling and mediation to resolve issues. You will also support administrative functions and leverage digital systems to enhance operational efficiency.

Responsibilities

• Manage Employment Agency clients by coordinating with employers and helpers to ensure smooth placement and service delivery.
• Apply counselling and mediation skills to resolve client concerns and foster positive relationships.
• Utilize MOM’s Online Work Pass Portal system to process and track work pass applications accurately and efficiently.
• Perform general office administration tasks to support daily agency operations and maintain organized records.
• Use MS Office (Word and Excel) and cloud-based data processes to document, report, and communicate effectively.
• Communicate clearly in spoken and written English to engage with diverse stakeholders and facilitate understanding.
• Demonstrate genuine interest in human resource management to contribute to client satisfaction and agency growth.

Preferred competencies and qualifications

• Completed MOM's Certificate of Employment Intermediaries(CEI) Course and Certification.
• Conversational understanding of Bahasa Malay, Bahasa Indonesia, Tagalog, or Burmese to assist communication with a diverse client base, will be an advantage, although not essential.
• At least 3 years of work experience demonstrating maturity and capability in a professional environment.

Other Information

• Office location: Kovan / Hougang, nearest MRT is Kovan.
• Improved salary packages and bonuses will be offered based on individual working capabilities, skills, and contributions to the company.
• Applicants should submit a complete resume including a recent color photo via the portal or email to ProMaids.Perry@gmail.com.
• All applications will be kept strictly private and confidential; unsuccessful applications will be properly disposed of after the recruitment exercise.

Thank you for your interest in joining us !!!