Employment Opportunity - IT Shift Work Engineers
Summary
Provides onsite and remote IT support for end users, including troubleshooting, device management, and documentation, primarily using Microsoft Windows and Office 365.
- Provide onsite and remote desktop support services to end users
- Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
- Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
- Perform desktop/laptop imaging and re-imaging activities
- Support device deployment, replacement, and technology refresh exercises
- Conduct asset inventory verification and asset management activities
- Update and maintain accurate incident and service request records within the ticketing system
- Create, update, and maintain work instructions, operational procedures, and technical documentation
- Ensure compliance with IT policies, security standards, and operational procedures
- Provide support for Microsoft Windows and Microsoft Office 365 related issues
- Support users across different customer sites and locations as required
- Participate in operational standby, shift rotations, and extended support coverage when required