Employment Opportunity - Linux - Production Support
- Provide L1 support for banking applications and systems, including troubleshooting and resolving technical issues.
- Monitor system performance, detect anomalies, and ensure uptime and availability of services.
- Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
- Collaborate with development teams to identify and resolve recurring issues or system bugs.
- Perform root cause analysis and provide recommendations for system improvements.
- Document technical issues, solutions, and best practices for future reference.