Employment Program Manager
Summary
Manages refugee employment services at IM Houston (Interfaith Ministries for Greater Houston): leading employment counselors, building employer partnerships, and running job fairs while ensuring program data integrity, documentation, and grant compliance in systems like ClientTrack and the Refugee Management System. On-site role based in Houston.
About the Organization
Interfaith Ministries for Greater Houston, now IM Houston, is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs
While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include:
Meals on Wheels/Animeals
Refugee Services
Interfaith Relations and Community Partnerships
Volunteer Houston
Position Summary
Provide support and opportunities for refugees in their journey toward self-sufficiency and integration. As the Employment Program Manager for Refugee Services, you will play a critical role in leading and overseeing our employment initiatives, ensuring that refugees have access to meaningful and sustainable employment opportunities. The employment program manager will ensure the quality and integrity of the program`s data and documentation process. Oversee employment services data entry in the ClientTrack and Refugee Management System database to ensure all requirements are met promptly and accurately. Review and reconcile data regularly. Ensure that staff members are trained on data and compliance requirements.
Main Responsibilities
- Oversee the documentation process within the IMGH electronic case files, ClientTrack and Refugee Management System.
- Ensure program compliance with state and federal guidelines and the efficiency and integrity of program implementation and coordination with other programs.
- Lead and mentor a team of employment counselors and coordinators, providing guidance and support in their day-to-day work.
- Conduct training sessions and workshops to enhance the team's understanding of employment trends, cultural sensitivity, and best practices in refugee employment services.
- Develop and maintain reporting calendar containing all required report types/dates.
- Implement, and manage comprehensive employment programs and initiatives aimed at empowering refugees to secure gainful employment.
- Cultivate and maintain relationships with local employers, businesses, and industries to create employment opportunities for refugee clients.
- Advocate for refugees' employment needs and highlight the benefits of hiring refugee candidates to potential employers.
- Facilitate job fairs, networking events, and employer workshops to bridge the gap between employers and refugee job seekers.
- Assist in grant writing and reporting to secure funding for employment programs and services.
- Ensure compliance with grant requirements and funding regulations.
- Ensures compliance for Employment program enrollments by reviewing and analyzing eligibility documentation for clients enrolled.
- Maintain accurate and up-to-date records of client progress, program activities, and employment outcomes.
- Prepare regular reports on program performance, including employment placement rates, client demographics, and program impact.
- Independently plan, organize, and coordinate work to meet deadlines and accommodate changing priorities.
- Maintain confidentiality of information and exercise sound judgment and discretion.
- Provide information, referral, and hands-on assistance to clients and staff to resolve various needs.
- Provide interpretation and transportation to clients as needed.
- Perform other duties as deemed necessary by the supervisor.
Qualifications, Skills & Experience
- Bachelor’s degree is required. A master’s degree is preferred.
- At least two years of relevant experience in employment services.
- High degree of independent judgment and coordination skills.
- Excellent verbal and written communication skills in English and proficiency in one of the refugee languages (Spanish, Arabic, Burmese, Bhutanese) is preferred.
- Must enjoy working with culturally and ethnically diverse staff, clients, and volunteers.
- Must be able to work a flexible schedule, including some weekends.
- Must have a valid driver’s license and automobile liability insurance.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
