Employment Services Administrative Assistant

The Employment Services Administrative Assistant will provide administrative and clerical support to ensure efficient and swift operational function within the department. This role will support all administrative aspects of the Employment Services program.$21.00 an hourMust be 21 years and older35 hours a week, full-time8:30am to 4:30pm, Monday - FridayIn-person requiredCover intake meetings with consumers as needed.Driving and License requiredMileage reimbursedBased in Stoughton, MA officeEssential FunctionsDevelop good knowledge of the Department of Developmental Service’s Employment Program and the MassAbility’s CCS and Transition Programs.Perform quality checks throughout the department’s database and confidential documents.Process all incoming referrals for each program within Employment Services. Enter new referral information into Zuke Database.Learn intake process for each program within Employment Services Department.In-person, cover intake meetings with consumers as needed.Request new referrals from MassAbility as needed.Complete weekly Zuke Report on all consumers in the program.Distribute program surveys to participants in the program.Ensure all consumer documents are up-to-date at all times.Complete Cost-Calculations for DDS Programs.Submit payment requests for the Transition Program.Provide coverage for staff, as needed, within admin team.Send out end-of-service letters.Assist with responses to any inquiries to the Employment Services email.Process all incoming Employment Services faxes and distribute accordingly.Provide positive phone customer service for all those inquiring about the Tempus Unlimited’s Employment Services programs.Report suspected abuse and neglect to DPPC and Employment Services Supervisor/Program ManagerAdditional assignments as needed.CompetenciesStrong attention to detail.Excellent organizational skills.Ability to multi-task and meet deadlinesAbility to maintain confidentiality.Fluency in reading/writing and speaking English language- bi-lingual preferred.Professional, friendly and understandingStrong computer skills and familiarity with Microsoft Office.Able to work efficiently as a team player as well as individually with minimal direction.Self-motivated.Able to consistently maintain and build positive working relationships.Willing to learn new information.Punctual and dependable.Familiarity with office machines, equipment and software.Preferred ExperienceExperience working with people with disabilities.Knowledge of MassAbility and Department of Development Services.Requirements: High School or equivalent Must be at least 21 years of age or older. Must be able to come into the Stoughton office.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. TravelSome travel required for this position. Must have a valid driver’s license and reliable transportation.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.