Employment Services Case Manager

PURPOSE/SCOPE OF RESPONSIBILITY

To provide career advising, case management, job development, and community outreach with refugee and other eligible populations

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Provides case management including assessment, testing, counseling, daily interaction with clients and follow up
• Actively engages in job development by creating and maintain employer relationships that support successful placement and retention
• Assists with job placement and continues to monitor job retention
• Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients. (Computerized case notes, MIS documentation, Individual Service Strategy (ISS) completion, recording hours, and testing)
• Represents the agency professionally with stakeholders and collaborators
• Classroom instruction: develops and leads employment-related classroom activities, workshops
• Assists clients with resume preparation, cover letters, and interview preparation
• Works closely with English as Second Language Instructors/Volunteer Tutors and volunteer mentors to support client services
• Works closely with clients on barrier removal (problems preventing the clients from obtaining and retaining employment), one-on-one and/or in group settings
• Maintains safe and clean working environment by complying with health and safety guidelines

OTHER DUTIES, RESPONSIBILITIES, & COMPETENCIES

• Shares professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff
• Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures

• Contributes to effective use of agency resources by identifying and implementing options for cost containment
• Contributes to team effort by accomplishing related results as needed
• Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs
• Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional manners and appearance at all times
• Maintains safe and clean working environment by complying with health and safety guidelines