EMR Data Reconciliation Specialist

EMR Data Rec Specialist Job Description

Position Details

Job Title: EMR Data Rec Specialist

Job Title Description: EMR Data Reconciliation Specialist

Job Type: Staff

FLSA Type: Non-Exempt, Hourly

Job Family: Practice Operations

Reports To: Business Operations Manager in Practice Operations

Interfaces With: Physician Support Specialists, Lead Physician Support Specialists, Practice Operations Managers, IT Team

Work Location: Chatham Office

Job Overview: To assist the operations team and patients to reconcile orders, messages, and other data in a timely, accurate, and confidential manner.

Key Responsibilities

Core Responsibilities

• Review and reconcile aging EMR open orders in a timely manner; escalate unresolved orders to office leads or as directed by supervisor.
• Notate received order results with appropriate documentation/charting methods.
• Manage patient non-compliance letters with appropriate documentation/charting methods.
• Review and document direct provider messaging between EMR systems. Task physician liaison/support team to ensure timely management of patient care.
• Input monthly provider call schedules into EMR system(s).
• Reconcile open appointments weekly or as directed.
• Review and update patient portal chart requests daily or as directed.
• Daily review and working knowledge of physician’s schedules.
• Communicate and escalate quality of care or delayed care concerns to practice operations managers or respective supervisor.

Additional Responsibilities

• Support and demonstrate flexibility for ad-hoc projects or special assignments related to patient and/or EMR data.
• Attend all team meetings and in services as required.
• Maintaining confidentiality of patient, personal and financial information by utilizing HIPAA guidelines and regulations.
• Any other tasks as requested by the physician, director, human resource manager, and/or the office supervisor.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Knowledge of HIPAA regulations.
• Ability to handle a multi-line phone system.
• Ability to organize work material and/or charts to ensure accuracy of patient records.
• Ability to relate to all levels of patients, staff members as well as external providers and/or agencies.
• Neat appearance and professional demeanor and pleasant phone demeanor.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve recurring problems
• Fluent in English.

Required Qualifications

• Must have high school diploma or equivalent.
• A willingness to learn new tasks and be flexible to work on new priorities as they arise.
• Flexibility in working hours willing to work occasional overtime.

Preferred Qualifications

• Two years’ experience working in a medical environment (office, clinical, or hospital)

Physical Requirements

• Applies the principles of body mechanics in lifting or moving people, or equipment (occasional).
• Must be able to independently lift 25 pounds (occasional).
• Physical ability to retrieve and file records in a (6-7 shelf) file cabinet. (Frequent)
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent).

Work Environment

• Office workstation environment with numerous employees.