EMS Manager

Position Summary

The EMS Manager serves as a key leader responsible for the oversight and coordination of emergency medical services operations, emergency management, personnel, and resources. This position ensures the delivery of high-quality, efficient, and patient-centered pre-hospital care while aligning with organizational goals and regulatory compliance. Must be open to working a weekend day and some holidays.

This position is accountable for the following same functions as an EMT, AEMT, or, Paramedic with the addition of:

• Directly oversee the EMS division supervisors and division employees.
• Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
• Ensure compliance with all federal, state, and local regulations, clinical protocols, and industry standards.
• Monitor performance metrics, quality assurance processes, and clinical outcomes to support continuous improvement.
• Set goals and ensure compliance with the Company's vision and mission.
• Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
• Supports the company’s Leadership Code of Conduct through one’s own actions and encourages the same from peers.
• In coordination with the EMS Director, establishes and oversees department policies and procedures.
• Develop and maintain the organization’s Emergency Operations Plan (EOP), Continuity of Operations (COOP), and related emergency management planning and response procedures.
• Assist or coordinate disaster planning, internal training, and response drills, tabletop exercises, and after-action reviews in coordination with area hospitals and first response agencies
• Manage via the philosophies and culture of REMSA, supporting exceptional clinical performance, customer service, diversity, and innovation.
• Make sound decisions based upon the STAR CARE values-based decision model.
• Continuously and appropriately communicate and update other managers and crew members.
• Seek appropriate input from all areas of the organization.
• Work with all managers to continuously improve crewmember job satisfaction.
• Work with news media, REMSA public relations firm to maintain REMSA’s positive image within the communities it serves.
• Coordinate training of new employees and EMS Supervisors.
• Provide Monthly reports outlining activities and projects.
• Oversight of day-to-day operations in the field.
• Ensure adequate shift coverage and staffing.
• Work with the risk manager and safety committee on workplace safety issues.
• Perform periodic safety inspections.
• Perform all tasks in the “areas of responsibility” in a timely manner.
• Work with EMS Director and other managers on budgetary issues.
• Make recommendations for improvement of service in all areas of the operation.
• Respond to all MCIs as a member of the management staff.
• Support public education and community relations’ activities.
• Work with the business office to maximize cash flow and protect the fiscal health of the organization.
• Work with Education, Training and CQI, and other managers to achieve the goals of the organization.
• Develop positive relations with the referring fire departments, physicians, hospitals, Ski patrols and other agencies.
• Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines.
• Other duties as assigned.

Qualifications/ Experience Requirements

• Five (5) years high performance EMS service experience required.
• Bachelor’s degree in emergency management, Public Health, EMS Administration, Business Administration or related field preferred.
• Supervisor experience required; manager experience strongly preferred.
• A minimum certification of NREMT is required, Paramedic or RN highly desired.
• A minimum of two (2) years EMS management level experience is required for candidates fulfilling the clinical certification above at the NREMT (EMT & AEMT) level.
• A self-starter requiring no oversight.
• Must possess an ability to make critical decisions based upon objective findings.
• Outstanding interpersonal skills with the ability to build relationships for employee coaching and development.
• Must be able to handle customer and employee complaints using established guidelines and common sense.
• Must possess excellent written and verbal communication skills.
• ICS 100 & 200 Certifications required. ICS 300 & 400 to be obtained upon hire.

Supervision Exercised

Exercises direct supervision over EMS Supervisors and Ground Operations staff.