EMS Mobile Crisis Worker (76019)

Job Title: EMS Mobile Crisis Worker

FLSA Status: Non-Exempt

Reports to: Program Supervisor

Department: Clinical

Preparation Date: May 2022

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The EMS Mobile Crisis Worker responds with EMS to assist consumers and their family/legal guardians when a crisis arises. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with EMS staff to provide the least restrictive services possible. Provides education & resources to the consumer’s family/legal guardian to promote resilience and recovery.

DUTIES AND RESPONSIBILITIES

• Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.
• Provides face to face and phone crisis support/services to individuals via the EMS runs, crisis line, walk-ins, or on scheduled crisis visits.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when assessments are completed face to face.
• Receives calls and refers consumers and families to additional services based on individual consumer need.
• Works different shifts and provides on call coverage for mobile crisis.
• Completes shift reports to the oncoming shift. Assures documentation is completed by the end of shift.
• Provides hand off communication to staff when an open consumer accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports
• Utilizes technology provided to perform job efficiently and effectively.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.