Enabling Areas - IT - Assistant Manager - End user operations - Gurugram

The team

The Enabling Areas – Information Technology team is responsible for building & maintaining different applications for Deloitte that focuses on providing employee experience.

Your work profile

Managing IT support including VIP users at site level and reporting to central IT operations.

Handling site level escalations in IT operations including VIP users.

Meeting IT & Security compliance requirements as per the firm standard at site level.

Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)

Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.

Preparing MIS at site level for various activities, projects and vendor performance.

Site level coordination with IT operations related vendors.

Key Skills Required

5-7 yrs of relevant experience

Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.

Windows OS and Desktop troubleshooting

Basic network and server troubleshooting skills with Cisco and Azure platforms

Microsoft imaging framework for workstation imaging,

End to end Asset lifecycle management including secure data wiping and disposal.

Team Management

Escalation Management

Project Management Skills

Vendor Co-ordination

Knowledge of MS Imaging Infrastructure

IT Troubleshooting Skills

VIP User Management Skills

ITIL Awareness