Enagic Credit System Analyst
Posted
Summary
Collections and payment operations role at Enagic USA: the analyst follows up on payment holds and declined charges by phone and email, keeps customer records accurate, sends monthly decline notifications, and processes check payments into QuickBooks and Enagic's internal systems. On-site in Torrance, CA, 9am-6pm M-F.
Job Overview:
Responsible for collecting payments for orders from customers in a timely and accurate manner.
Following up on holds and pending charges by email and phone.
Manage customer database by updating accurate information.
Hours: 9am-6pm M-F
** On-site position **
Responsibilities and duties:
- Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
- Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
- Manage and respond to customer emails professionally and promptly.
- Make and send email for monthly payment decline notification for machine and Ukon.
- Prepare and manage outbound call lists.
- Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
- Handle inbound customer calls and make outbound calls.
Qualifications:
People Management Skills
- Ability to motivate and guide team members.
- Willingness to support and help others.
Communication Skills
- Effective verbal and written communication for clear information dissemination and expectation setting.
Problem-Solving Abilities
- Proficiency in identifying issues and developing quick, effective solutions.
Time Management and Prioritization
- Capability to manage time efficiently and prioritize tasks to oversee operations and projects.
Interpersonal Skills
- Skill in building relationships within the team and resolving conflicts effectively.