End-Point Specialist (Saudi National)

Job Summary:

We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.

Key Responsibilities:

• Provide technical support to internal users via phone, email, or remote access tools.
  

• Diagnose and resolve hardware, software, and network-related issues.
  

• Install, configure, and maintain operating systems, applications, and peripherals.
  

• Log and track incidents using the ticketing system, ensuring timely resolution.
  

• Escalate complex technical issues to higher support levels when necessary.
  

• Maintain IT asset inventory and documentation of system configurations.
  

• Support end-users in setting up new accounts, access permissions, and email configurations.
  

• Ensure system security compliance and support periodic system updates and patches.
  

• Coordinate with vendors for warranty claims or hardware replacement when needed.
  

Requirements