End User Computing (EUC) Administrator

Key Responsibilities

• Support day‑to‑day operation of end‑user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
• Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
• Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
• Support operating system updates and patching for end‑user devices, including application packaging, testing, and maintaining compatibility across updates
• Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
• Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
• Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
• Partner with Network, Security, Server, and other IT teams to resolve device‑related issues
• Support end‑user audiovisual (AV) solutions and participate in AV‑related projects, including vendor coordination and device deployment
• Participate in an on‑call rotation to support after‑hours incidents impacting manufacturing operations and business users

Qualifications

Required

• Experience supporting end‑user devices and operating systems in an enterprise IT environment
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
• Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
• Clear communication skills and a strong customer‑service mindset

Preferred

• Experience supporting devices in manufacturing or operational environments
• Experience with application packaging or endpoint configuration management
• Exposure to Active Directory or Entra ID
• Basic familiarity with scripting or automation (e.g., PowerShell)
• Associate degree in IT or related field, or equivalent hands‑on experience

What Success Looks Like

• Manufacturing and business users experience reliable device performance with minimal disruption
• Endpoint issues are resolved quickly with a strong focus on customer service
• Devices are deployed, refreshed, and supported in a way that keeps operations running

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.