End User Support
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Summary
An IT end-user support role based in Aberdeen providing day-to-day help for PC users: hardware troubleshooting, OS patching, application updates, Citrix VDI support, Windows 11 rollout and domain migration, plus VIP support and global end-user training. Core stack includes Windows, Citrix VDI, and standard PC peripherals.
Strong knowledge of hardware troubleshooting for PCs and peripherals. Experience with OS patching, application updates, and Citrix VDI environments. Familiarity with Windows 11 rollout and domain migration. Excellent communication and documentation skills. Ability to manage multiple priorities and work under pressure. Experience in handling VIP support and global end-user training. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. IT certi…