End User Support Analyst

Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.

End User Support Analyst requirements:

5+ years of experience in Customer/User Experience research

Fluency with UX/CX conventions and standards

Usability testing experience a must

Data visualization experience a plus.

Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies

End User Support Analyst responsibilities:

Prepare user research approach for customer trials

Create research tools, for example, surveys and test scripts necessary to conduct research

Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.

Compile and document findings of the research and identify patterns and trends

Present research findings in a clear, concise and compelling manner

Logistics coordination for customer trials research.

Pays $25/hr

$25/HR

6 months