End-User Support Engineer

Our EPAM Krakow team is growing, and we're on the lookout for an End-User Support Engineer to come aboard. This role rewards someone who brings creative thinking alongside solid communication and people skills. Please be aware that the position calls for on-site attendance at the Krakow office all five working days each week.

Responsibilities

• Offer hands-on and remote support to end users working within the location
• Handle setup and configuration tasks for computer hardware, systems, printers, and scanners
• Stay in contact with service providers and network engineers when technical problems need resolving
• Take care of meeting room upkeep to ensure equipment functions as expected
• Make certain tickets are addressed within SLA timeframes and response expectations
• Oversee software deployment while troubleshooting any issues that come up along the way
• Take charge of incident tickets from the moment they're opened until they're resolved
• Perform maintenance duties within the server room to keep all equipment functioning properly
• Oversee cable management and organization for IT-related equipment
• Comply with all documented IT Work Instructions throughout daily responsibilities
• Ensure hardware inventory logs remain accurate and consistently updated

Requirements

• At least two years of relevant experience in a similar capacity
• Knowledge of Network Fundamentals and Troubleshooting techniques to resolve connection-related issues
• Hands-on ability in Windows Endpoint Administration covering workstation configuration and upkeep
• Familiarity with IT Service Operations Fundamentals to contribute to smooth service delivery
• Practical experience using Microsoft Intune Support Essentials to manage endpoints and devices
• Strong interpersonal skills paired with solid problem-solving capabilities
• Eagerness to explore new technologies and quickly adapt when facing new obstacles
• Steady performance and composure maintained even in high-pressure situations
• English proficiency at an intermediate level
• Readiness to take direction and follow instructions from the direct manager

Nice to have

• Exposure to working within MacOS and Linux systems
• Knowledge of Remote Access Tools to assist with supporting systems from afar

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively