End-User Support Engineer

Our team at EPAM Krakow is on an upward trajectory, and we're hoping to welcome an End-User Support Engineer to the fold. The right candidate for this position combines inventive problem-solving with strong people-oriented and communication strengths.

Keep in mind that this job requires showing up in person at the Krakow office across all five working days weekly.

Responsibilities

• Extend both on-site and remote assistance to end users located at the facility
• Oversee the installation and setup process for computer hardware, systems, printers, and scanning equipment
• Maintain ongoing communication with service providers and network engineering teams to work through technical challenges
• Ensure meeting room equipment stays properly maintained and ready for use
• Confirm that ticket handling stays within agreed SLA windows and response benchmarks
• Direct software rollout efforts and resolve any technical snags that surface during the process
• Manage incident tickets across their entire lifespan, starting from initial logging through final resolution
• Carry out upkeep tasks in the server room to keep all systems operating reliably
• Take charge of arranging and maintaining cable organization for IT hardware
• Operate according to documented IT Work Instructions when performing routine tasks
• Regularly update and verify the accuracy of hardware inventory documentation

Requirements

• A minimum of two years' worth of related experience in an equivalent role
• Understanding of Network Fundamentals and Troubleshooting methods to address connectivity-related challenges
• Demonstrated skill in Windows Endpoint Administration, including workstation setup and ongoing maintenance
• Working comprehension of IT Service Operations Fundamentals that supports effective service delivery
• Direct experience applying Microsoft Intune Support Essentials toward endpoint and device oversight
• Well-developed interpersonal skills combined with strong problem-solving instincts
• Enthusiasm for learning emerging technologies and adapting swiftly to new difficulties
• Ability to remain composed and productive while under demanding conditions
• Intermediate-level command of the English language
• Openness to receiving and following guidance from the direct supervisor

Nice to have

• Hands-on background working with MacOS and Linux platforms
• Understanding of Remote Access Tools to help provide distant technical support

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively