End-User Support Engineer (Krakow Office)

We are hiring an End-User Support Engineer to keep employees productive through responsive end-user support and clear communication.

You will support Windows endpoints, work with Microsoft Intune, and follow IT service operations best practices. This position requires daily presence at the Krakow office.

If this sounds like you, apply now!

Responsibilities

• Deliver technical support to end users onsite and remotely
• Set up and configure computer hardware, operating systems, printers, and scanners
• Collaborate with service providers and network engineers on issue resolution
• Support meeting room technology and maintain related equipment
• Ensure SLAs and ticket response timelines are achieved
• Deploy, update, and troubleshoot software applications
• Resolve incident tickets quickly and accurately
• Maintain server room operations and coordinate necessary upkeep
• Arrange and manage cabling for IT equipment
• Adhere to all IT work instructions and procedures
• Update and maintain records for hardware inventory

Requirements

• Minimum 2 years of experience in a similar technical support role
• Strong knowledge of network fundamentals plus proven troubleshooting techniques
• Experience in Windows endpoint administration for day-to-day user support
• Working knowledge of IT service operations and established best practices
• Familiarity with Microsoft Intune for device management and support tasks
• Excellent communication skills and a proactive approach to problem-solving
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and shifting priorities
• Readiness to follow instructions from direct supervisors
• Proficiency in English and Polish at level C1+ or higher, both written and spoken.

Nice to have

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Knowledge of remote access tools used for troubleshooting and support

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively