End User Support Engineer
Posted Updated
Description
<p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Noventiq </span>is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers by connecting organizations with best-in-class IT vendors, alongside our own services and proprietary solutions.</p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;">We are looking for an<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">End User Support Engineer / Field Engineer</span>to provide onsite and remote IT support to employees and ensure reliable day-to-day workplace technology services.</p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Key Responsibilities</span></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><ul class="dj9ls6 dj9l0f dj9mf5" style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Provide onsite and remote technical support for laptops, desktops, mobile devices, Microsoft 365 applications, VPN, printers, and other workplace technologies.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Diagnose and resolve hardware, software, connectivity, access, and performance issues.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Prepare, configure, deploy, replace, and maintain employee devices throughout their lifecycle.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Support device management and compliance using tools such as<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, and BitLocker</span>.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Support office IT infrastructure, including Wi-Fi, LAN connectivity, meeting-room equipment, printers, and video-conferencing systems.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Perform basic user-access administration, including password resets, account unlocks, MFA support, and Microsoft 365 license assignments.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Maintain accurate IT asset and support records and coordinate hardware repairs or vendor support when required.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Escalate complex infrastructure, application, or security issues to the appropriate teams.</li></ul><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Requirements</span></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><ul class="dj9ls6 dj9l0f dj9mf5" style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">3+ years of experience in end-user computing, desktop support, field support, or workplace IT support.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Good knowledge of<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive</span>, laptops, desktops, mobile devices, and common peripherals.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Working knowledge of<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Microsoft Intune, Entra ID / Azure AD, Active Directory, Autopilot, Defender, BitLocker, and MFA</span>.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Basic understanding of networking concepts including<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN</span>.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Experience working with an IT service-management platform such as<span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">ServiceNow, Freshservice, ManageEngine, or similar</span>.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Strong troubleshooting, communication, and customer-service skills.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Ability to work independently onsite and provide hands-on support when required.</li></ul><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Nice to Have</span></p><p style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><br /></p><ul class="dj9ls6 dj9l0f dj9mf5" style="margin:0px;padding:0px;border:0px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont;"><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Microsoft 365, ITIL, CompTIA A+, or similar certification.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Experience supporting executives, remote employees, meeting-room technologies, or distributed offices.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Basic PowerShell knowledge.</li></ul><p style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;"><br /></p>