End-User Support Lead in Austin, TX

Location: Austin, TX Duration: 2 Years Required Experience Experience in enterprise help desk, service desk, desktop support, or end-user support. Experience leading Tier 1 3 technical support teams. Experience with incident, request, escalation, and major-incident management. Experience managing SLA/KPI-driven support environments. Experience with remote support and enterprise ticketing systems. Experience with knowledge management and service desk reporting. Strong experience supporting enter…