End User Support
Summary
End-user IT support engineer providing remote and on-site help desk support to Ministry of Justice users across 20 locations in Doha, Qatar. Day-to-day involves troubleshooting Windows, Microsoft Office, email, hardware and network issues, installing/configuring PCs and peripherals, managing inventory/patches/antivirus, and following ITIL procedures.
Provide remote and on-site technical support to MOJ users across 20 locations.
Troubleshoot Windows operating systems, Microsoft Office, email clients, and other software.
Install and configure PCs, printers, scanners, and other peripherals.
Diagnose and resolve hardware, software, network connectivity, and server-related issues.
Manage IT hardware and software inventory, updates, patches, and antivirus.
Handle help desk tickets, provide VIP support, and prepare service reports.
Follow ITIL policies and procedures for end-user support.
Requirements
University degree in Computer Science, IT, or equivalent.
CompTIA A+, ITIL Foundation, Microsoft 365, and CCNA certifications.
Minimum 4 years of relevant desktop hardware and software troubleshooting experience.
Strong Windows support and network troubleshooting skills.
Fluent in both Arabic and English.