End-User Support Specialist

About the Role We are seeking an experienced End-User Support Specialist to provide comprehensive IT support and ensure seamless operations for our global workforce. This role involves managing day-to-day technical issues, onboarding/offboarding processes, project rollouts, and delivering exceptional VIP support. Roles & Responsibilities Perform IMAC (Install, Move, Add, Change) activities, including annual device refresh (~25%). Manage incidents (Break/Fix) for hardware, OS, applications, Citr…