End User Support / Systems Administrator
Summary
On-site end-user IT support role at Scott Air Force Base (contingent on contract award): setting up, moving, and reconnecting Windows workstations and peripherals, supporting community printers, troubleshooting desk-to-switch network connectivity, and documenting everything in trouble tickets. Requires U.S. citizenship and a Secret (or higher) clearance.
**CONTINGENT UPON CONTRACT AWARD**
Overview:
Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:
- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications:
- U.S. Citizenship.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD or federal desktop/end-user support experience.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 2 years of relevant experience.
Skills
As published by greenhouse · 4 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (1)
- LinkedIn Profile optional
Pick from a list (3)
- Do you currently hold an Active US Government Issued Security Clearance? If so, please indicate the clearance level you currently hold.
- This is an on-site position with no remote possibilities at this time; is this acceptable?
- Are you a U.S. Citizen?