Energy Intake Specialist - Bilingual (48235)

Position Summary

The Energy Intake Specialist I serves as a primary point of contact for individuals seeking information, services, and support through ACCESS programs, with a focus on Energy Assistance. This role involves providing customer service, conducting intake activities, assisting with service coordination, maintaining records, and supporting program operations. Duties may be performed through a variety of communication methods and in-person interactions. As organizational and programming needs evolve, this position may assist with administrative, outreach, client service, and operational support activities.

Position Duties & Responsibilities

• Serve as a primary contact for individuals seeking information, services, or assistance through agency programs.

• Conduct intake activities, including screening, scheduling, assessments, and eligibility determinations, in accordance with agency policies, procedures, and program requirements.

• Maintain accurate records and documentation, including timely data entry into agency systems and databases, while ensuring compliance with program and agency requirements.

• Provide information, referrals, and support to clients while collaborating with staff, community partners, vendors, and other stakeholders to facilitate service delivery.

• Support program operations through reporting, outreach, training, meetings, special projects, and other administrative or operational activities.

• Maintain confidentiality and handle sensitive information in accordance with agency policies and applicable regulations.

• Perform other duties as assigned to support agency operations and organizational objectives.