Engagement Case Manager: LPN Preferred (Saturday-Wednesday)

POSITION OVERVIEW:

The Engagement Case Manager at Hushabye Nursery is responsible for managing client engagement and admissions, building and maintaining relationships with community and medical partners, and ensuring effective coordination of care for families with substance use disorders (SUD) and opioid use disorders (OUD). This role works directly in partnership and reports to the Engagement Administrator. The engagement case manager conducts client assessments, manages insurance processes, provides compassionate support, and facilitates group education and support utilizing evidence-based and trauma-informed care.

DUTIES & RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Engagement and Admissions:

· Act as the liaison for referrals, managing the admissions process from initial contact to program entry, including scheduling and facilitating consent forms.

· Ensure timely and accurate documentation in compliance with HIPAA regulations.

· Develop and maintain relationships with community and medical partners, particularly those working with pregnant women and families with substance use disorders (SUD) and Opioid Use Disorders (OUD).

· Attend local and state collaborative meetings to enhance care, coordination and support for clients as needed.

· Utilize EMR and CRM systems to manage client engagement, track assessments, and update client records.

· Maintain accurate and up-to-date records of prospective clients, referral sources, and community partners within the organization’s Customer Relationship Management (CRM) system.

· Input, organize, and update contact information, outreach activities, and follow-up tasks to ensure consistent engagement and timely communication

· Generate reports from the CRM to monitor and report engagement conversions, program participation, and other relevant metrics.

· Facilitate and support group education and support sessions using evidence-based and trauma-informed care approaches.

· Provide care in a supportive, compassionate, and non-judgmental manner, respecting clients' diversity and rights.

· Assist clients in navigating their care and accessing needed resources.

· Greet families, answer phones, and manage multi-line phone systems with strong communication skills.

· Other duties as assigned.