Engagement Manager

A Meaningful Mission

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being.

Summary of Position:

• Department: Programs
• Supervised by: Associate Director of Programs
• Supervises: Independent Contractors, Interns, and Volunteers
• Status: Full-time, salaried, exempt
• Hours: 40 hours per week, one evening/week and one Saturday/month
• Location: On-site at main location in Hinsdale and partner locations

Summary of Position

The Engagement Manager (EM) works with the program directors and managers to ensure all people impacted by cancer learn about programs through the Community Engagement Process (CEP) and connect through the Participant Engagement Process (PEP). Through management, facilitation, and promotion of partner programs, program events, healthcare professional (HCP) events, and the Volunteer Ambassador Program, the EM builds healthcare and community relationships to raise awareness of WH and increase referrals of new participants to all locations and online. The EM is a creative thinker who maintains the CEP to maximize healthcare and community engagement through relationship building, speaker cultivation, event promotion, and program facilitation.

RESPONSIBILITIES (100% Program Responsibilities)

Managerial (20%)

General Management

• Model for staff and actively contribute to a healthy, stimulating, productive work environment where all constituents can "feel better inside."
• Supervise, manage, and support direct reports. Conduct performance appraisals, promptly communicate feedback, and ensure direct reports are properly trained and informed of WH policies and procedures. Track and facilitate professional development.
• As needed, recruit, interview, and recommend new contractual staff, volunteers, and interns.
• Contribute to the production of the quarterly program guide and coordinate with the marketing team to ensure appropriate marketing of assigned participant and professional events
• As needed and requested by the Director of Programs (DOP) and Associate Director of Programs (ADOP), develop program policies, procedures, and guidelines, contribute to reports, and participate in program evaluation.

Community Engagement and Program Event Management

• Review and update CEP as directed by ADOP; with engagement managers, oversee and manage CEP operations, including HCP relationships, program events, HCP events, and volunteer ambassador programs.
• With program directors and managers, develop quarterly program plans for all partner and collaborator sites and ensure the implementation of all programming.
• Manage partner and collaborator relationships as assigned by program directors and collaborate with managers to ensure programs are scheduled and facilitated.
• Identify and execute innovative education programs, events, and engagement opportunities.
• Identify speakers for assigned participant and professional programs and events based on trends in psychosocial oncology, participant and staff feedback, professional literature, professional goals, and organization commitment to diversity, equity, inclusion, and belonging (DEIB) and cancer health equity.

Volunteer Management

• Actively recruit and onboard volunteer ambassadors and program volunteers with support from the HR and Volunteer Manager
• Regularly review and update volunteer onboarding and training and maintain consistent communication to inform them of WH policies and procedures.
• Supervise and support volunteer ambassadors and program volunteers.
• Assist with the tracking of volunteer statistics and data collection

Direct Work with Participants (35%)

Participant Engagement

• Understand and support the participant engagement process (PEP) through regular PEP shifts and the lead management follow-up to identify suitable programs for new participants at WH and provide support for cancer-related transitions.
• Facilitate entry to WH programs through Cancer Care Collaborations, in-clinic consultations, and engaged tabling at partner locations throughout Chicagoland.
• Assist new participants in identifying goals for participation in WH programs and follow up at appropriate intervals to monitor progress, provide resources and assistance as needed.
• Identify outside referral sources when needed and make appropriate referrals.

Information & Education and Healthcare Professional Programs

• Lead the planning, coordination, and facilitation of assigned program and HCP events, including identifying and scheduling the speakers and venue, securing contracts, coordinating logistics, and organizing staff and volunteers as assigned by the ADOP.
• Lead the evaluation of assigned education and HCP events by collecting feedback and facilitating data entry following each event. Provide monthly analysis to ADOP. Use program evaluations to improve program quantity and quality.
• Facilitate education programs and HCP events as assigned and provide coverage as needed.
• Facilitate Welcome to Wellness House orientations and Survivorship Programs as appropriate based on education, experience, and training.
• Facilitate participant consultations, engagement experiences, and partner programs based on abilities and qualifications.
• Support PEP and Unique Boutique and provide back-up as assigned by ADOP.

Program Outreach, Program Support, & Administration (40%)

• Identify, establish, and maintain strategic and collaborative relationships with hospitals, physicians, nurses, social workers, psychologists, etc., to increase referrals.
• Provide education on psychosocial support and WH to increase utilization.
• Utilize Volunteer Program Ambassadors to increase outreach efforts.
• Collaborate with marketing to produce collateral, including website content, to advertise, publicize, inform, and attract partners and participants to program and HCP events.
• Collaborate with marketing, ADOP, and program managers to ensure all medical partners and collaborators have WH materials appropriate to the setting, including ongoing communications such as flyers, guides, and event materials.
• Participate in outreach through speaking engagements and other identified activities; cultivate collaborative relationships that result in greater awareness of and increased referrals to WH.
• Participate in the formal and information evaluations of programs.
• Contribute to grant applications as assigned by ADOP and ensure appropriate data is collected to meet grant requirements. Serve as a liaison or participate in civic or development activities as assigned by the Directors.
• Maintain and contribute to resource database for participant resources
• Participate in other reporting or program activities as directed

Other (5%)

• Promptly report to the Office Manager and the DOP any observations of malfunction or inadequacy of the WH facility that would compromise the safety of staff and participants or negatively impact the delivery of WH programs.
• Protect the organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Perform general tasks and other duties as assigned.

Attendance at Required Meetings

• All Staff meetings (monthly)
• Departmental team meetings (monthly or as needed)
• Group Supervision (weekly)
• One-on-one meetings with staff, independent contractors, and volunteers (as needed)

Attendance at Required Events

• Annual Walk for Wellness House
• All Hot Topics, Program Events, Socials, & Summits: usually an evening or Saturday, LIGHT House events as assigned.

Performance Measures

• To be filled in each year during annual evaluation by employee and supervisor