Engine Service Supervisor
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We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
JOB DESCRIPTION
Job Title: Engine Service Supervisor
Reports to: General Service Manager
FLSA Status: Exempt
Division: HPC
Department: Service
Locations: Waipahu
POSITION SUMMARY: Under the direction of the General Manager – Product Support (Pacific Region), the Service Supervisor accomplishes the departmental goals by developing parts sales and service opportunities with new customers, as well as maximizing sales with existing customers. The Service Supervisor ensures the successful daily operations of the branch.
ESSENTIAL FUNCTIONS:
- Ensures successful operations of daily branch responsibilities by daily review of all timecards and service reports, daily work in progress (WIP) review, and reviewing work orders prior to closing.
- Maintains records by recording problems and corrective actions planned and completing service reports and SIMS.
- Assists with managing costs by identifying work orders that are higher than the estimated or quoted cost and reviewing the work schedule to update WIP priorities, segments, parts, deliveries, and completion deadline. Implement methods of payment by identifying credit status and obtaining approval for credit, if necessary.
- Inputs data to computers by compiling and sorting information, establishing entry priorities, and completing input.
- Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.
- Assists with the preparation of machinery service by answering phones and data processing.
- Maintains technicians’ payroll information by ensuring technicians’ repair description is correctly captured.
- Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval if needed, collecting payment for cash jobs, and making copies for files.
- Prepares vendor statements for approval by reviewing, researching unpaid invoices, and requesting for copies of outstanding invoices from vendors.
- Prepares invoices for payment by verifying amounts, selecting account numbers, and making copies for files.
- Maintains quality service by following organization standards.
- Maintains technical knowledge by attending educational workshops and reviewing publications.
- Supports cross-different departmental operations within the branch (Service, Sales, Rental, Parts).
- Identifies and coordinates facility needs to include maintenance, repairs, improvements, and safety compliance.
- Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
- Knowledgeable of Hawthorne Rent It Service processes, systems, and equipment.
- Contributes to team effort by accomplishing related results as needed.
- Conducts evaluations for direct reports.
- Provides Ownership of Service and Branch Excellence Metrics for the branch.
- Provides first level, on-island support for customer issues and disputes.
- Is responsible for the branch WIP Management Process.
- Is responsible for the rollout and adherence to corporate programs / ERP usage by the branch.
- Ensures all service work is quoted and approved and proactively communicated to the customer.
- Ensures corporate policy adherence for branch service operations staff, including service process control, safety, EHS, etc.
- Ensure monthly EHS facility audits are conducted and communicated with corporate safety.
- Is responsible for the branch Service vehicle fleet maintenance, licensing, and repair.
- Completes all other duties as assigned by management.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Must have a high school diploma or equivalent.
- Must have a minimum of 3-5 years’ experience in a CAT Dealer with demonstrated successful ability as a Service Coordinator.
- Must have a valid Driver’s License with a good driving record.
- Must have PC skills.
- Must have the ability to communicate clearly, both orally and in writing.
- Must have the ability to multitask and establish priorities.
- Must have the ability to maintain organization in a changing environment.
- Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
- Must have an excellent customer service aptitude and proper business etiquette.
PHYSICAL DEMANDS:
- Walking: Moves about on foot, often through uneven terrain.
- Handling: Seizes, helps, or works with hands.
- Lifting: Raises or lowers miscellaneous equipment up to 50 pounds.
- Reaching: Extends hands and arms in any direction.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Standing: Remains in standing position if required to perform various functions of the job.
- Climbing: In and out of equipment.
- Vision: Reads paperwork, employment files, and records on the computer.
- Talking: Communicates by radio, phone, and in person.
- Sitting: Sits at desk and in vehicles for extended periods.
- Lifting: Lifts up to 60lbs. daily, frequent exertion.
ENVIRONMENTAL:
- Noise: Works in conditions with constant or intermittent noise.
- Temp/Weather: Works in an office and shop environment with variations of temperature and weather.
- Exposure: Subject to foul odors, fumes, and harsh substances.
Here’s what we Offer…
- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical video appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $65,000.00 - $70,000.00 annually
Interested in joining the Hawthorne team? Check out our current available positions at:
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.
Skills
As published by greenhouse · 29 questions · 6 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (16)
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- I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and must receive a negative result for illegal drug use before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical examination after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matters related to my suitability for employment. INITIALS:
- I hereby certify that the information given by me is true in all respects. I authorize the Company and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this applicable as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize, employers, schools and other persons named on this application to provide any information or transcripts requested. INITIALS:
- I understand employment with Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. If employed, I understand that as a condition of employment that I may be required to agree to and sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. INITIALS:
- State Specific Notices Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery. Note: An offer of employment is conditioned upon complying with Company's requirements including, but not limited to, signing a consent to conduct a background investigation. I AGREE, AND IT IS MY INTENT, TO SIGN THIS EMPLOYMENT APPLICATION BY CHECKING THE "I ACCEPT" BOX BELOW AND BY ELECTRONICALLY SUBMITTING THIS DOCUMENT TO COMPANY, I UNDERSTAND THAT MY SIGNING AND SUBMITTING THIS DOCUMENT IN THIS FASHION IS THE LEGAL EQUIVALENT OF HAVING PLACED MY HANDWRITTEN SIGNATURE ON THE SUBMITTED DOCUMENT. INITIALS:
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- Are you legally authorized to work in the U.S.?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.)
- Are you at least 18 years old?
- Have you worked for this Company before?
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