Engineer (24x7 Shift Support)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

The Engineer (24x7 Shift Support) is responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure high availability, performance, and security of network services. This role provides 24x7 operational support, manages network incidents and service requests, and works closely with customers, vendors, and internal teams to ensure timely resolution and service continuity. The position requires strong technical expertise, problem-solving skills, and excellent customer communication to deliver high-quality network support and customer satisfaction.

Job Description

1. Network Monitoring & Operations

• Monitor network infrastructure and services to ensure maximum availability and performance.
• Monitor alerts, system health, and network utilization using monitoring tools.
• Support 24x7 network operations through shift rotation and on-call support.

2. Incident Management & Troubleshooting

• Perform Level 1 and Level 2 troubleshooting for network incidents and service degradation.
• Investigate and resolve issues related to LAN, WAN, Internet, VPN, Wi-Fi, and network security devices.
• Escalate complex technical issues to senior engineers or vendors when necessary.
• Prepare incident reports, root cause analysis, and corrective action recommendations.

3. Network Maintenance & Service Implementation

• Perform planned maintenance, configuration changes, and service implementation activities.
• Support network installation, upgrades, migrations, and service provisioning.
• Ensure all activities are completed according to operational and security standards.

4. Customer Support & Communication

• Provide timely updates and communicate incident status to customers.
• Coordinate with customers, vendors, and internal teams to resolve issues within SLA.
• Deliver professional customer support through phone, email, chat, and meetings.
• Maintain strong customer relationships through effective communication and follow-up.

5. Documentation & Continuous Improvement

• Maintain accurate records in ticketing and incident management systems.
• Prepare operational reports and technical documentation.
• Provide recommendations to improve network stability, performance, and operational efficiency.

Qualifications

• Bachelor’s degree in computer engineering, Computer Science, Information Technology, Telecommunications, or a related field.
• 1-5 years of experience in Network Operations, Network Support, NOC, or Network Engineering roles.
• Strong knowledge of TCP/IP, Routing, Switching, VLAN, DNS, DHCP, VPN, Wireless, and Network Security concepts.
• Hands-on experience with networking technologies from Cisco, Fortinet, Palo Alto, Juniper, Huawei, or similar vendors.
• Familiarity with network monitoring, ticketing, and incident management systems.
• Basic knowledge of Linux and Windows Server environments is an advantage.
• Professional certifications such as CCNA, CCNP, Fortinet NSE, Huawei HCIA/HCIP, or equivalent are preferred.
• Ability to work rotating shifts, weekends, public holidays, and on-call schedules.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills in Thai and English, with a customer-service-oriented mindset.

Recruiter

Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)