Engineer Customer Svc - Turboprop Team
JOB SUMMARY\:
To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.
JOB RESPONSIBILITIES\:
- Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
- Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
- Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
- Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
- Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
- When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
- Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
- Prepares and presents technical program for operators conferences and technical seminars
- Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft