Engineer Q C Electronics & Sourcing
Summary
Operations/QC engineer at M2nxt Solutions in Bengaluru handling electronics material procurement, stock monitoring, and hardware testing, while coordinating between customers and the development team. Day to day includes configuring products, maintaining technical documentation, training end users, and troubleshooting customer-reported issues.
Job Description
The Operations engineer is responsible for bridging the gap between customer requirements & the development team Ensuring successful implementation & support of our solutions. This role involves understanding customer needs, communicating effectively with both customer & the development, & providing ongoing support to maintain strong Customer relationships.
Responsibilities
- Manage material procurement by coordinating with internal SSD teams and suppliers to track orders, follow up on delays, resolve procurement-related issues, and ensure timely delivery.
- Monitor & maintain stock levels of IRIS-related materials and raise purchase requests when stock is low.
- Test received hardware to ensure proper function, performance, and quality compliance.
- Maintain records of ordered materials, hardware testing reports, customer configurations backups, and traceability documentation.
- Coordinate with the team lead to understand customer requirements and validate released functionalities against the specified requirements and expectations
- Collaborate with the development team to test newly released functionalities, verify expected behavior, and any issue observed should raise the concern and document issues for timely resolution and product improvement.
- Prepare, update and maintain technical documentation and user manuals to ensure accuracy and clarity.
- Configure and implement products, and demonstrate their features, functionalities, and technical capabilities.
- Provide training to end users to ensure effective system usage and understanding.
- Troubleshoot customer-reported technical issues and coordinate with relevant teams for timely resolution to ensure customer satisfaction.
Desired Skills & Experience
1 to3 years of proficient experience working in operations, hardware testing & customer technical support.
- Experience with customer relationship management tools.
- Familiarity with relevant hardware configurations & implementation of digital platform.
- Previous experience in a customer-facing technical role.
This position requires a proactive individual with a strong technical background & exceptional interpersonal skills.
Education
BSC in Computer Science or Electronics domain, BCA,
Diploma in Mechatronics/Electrical/ Electronics/ Computer Science,
Skills nice to have
Skilled in:
- Hardware testing & process improvement.
- Documentation & user manual preparation.[ Microsoft excel, word & sheet]
- Basic Electrical & Electronics & PLC
- Basic Computer Skill