Engineer Traveller Support

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

What you will do. A glimpse into your role:

As an Application Support Specialist, you will play a key role in ensuring the stability, performance, and continuous evolution of our Traveller Solutions platforms. You'll act as a technical expert, service owner, and problem solver, helping deliver seamless experiences to millions of travelers and retail partners worldwide.

You will:

• Provide 2nd level support for Global Blue's Traveller Solutions.

• Become the Subject Matter Expert (SME) for a designated TravellerHost service, owning its operational knowledge and support lifecycle.

• Monitor service health and enhance observability using tools such as Splunk.

• Drive automation initiatives to improve deployments, maintenance activities, and operational efficiency.

• Plan, document, and execute software releases and system changes across production and non-production environments.

• Conduct impact assessments and support change management processes.

• Collaborate with development teams and external partners to investigate incidents, identify root causes, and proactively drive problem management activities.

• Create and maintain operational procedures, knowledge articles, support documentation, and runbooks.

• Build trusted relationships with business stakeholders and maintain transparent communication during incidents and service changes.

• Continuously improve monitoring, operational processes, and service reliability.

Every action has an impact. You will make a difference here if you:

• Take ownership and accountability for the services you support.

• Enjoy troubleshooting complex technical challenges and finding sustainable solutions.

• Constantly look for opportunities to improve processes, systems, and ways of working.

• Have a customer-focused mindset and a passion for operational excellence.

• Thrive in collaborative, multicultural environments and distributed teams.

• Communicate effectively with both technical and non-technical stakeholders.

• Know how to prioritize effectively and perform well in a fast-paced environment.

Key competencies to empower your journey. You'll drive towards success if you:

• Are an excellent communicator who can translate technical concepts into business-friendly language.

• Have a hands-on approach to service operations, incident management, and troubleshooting.

• Demonstrate strong analytical and problem-solving skills.

• Are passionate about continuous improvement and delivering high-quality services.

• Can work independently while contributing positively to team objectives.

• Enjoy working in a dynamic, service-oriented environment.

Skills

Required

• Experience supporting business applications and services in medium to large-scale environments.

• Strong knowledge of MS SQL querying and database management.

• Experience supporting applications developed with: C#, .NET Core Web API, JavaScript, Angular, HTML, JSON, HTTPS.

• Understanding of web servers, web services, and service-oriented architecture.

• Experience collaborating with software development teams and external vendors.

• Familiarity with monitoring and operational management tools, preferably Splunk.

Nice to Have

• Experience with data engineering or data architecture, including SQL, ETL processes, SSAS/Analytics, or Azure Data Services and SAS ecosystem

• ITIL certification.

• Splunk certification.

• Knowledge of Point-of-Sale (POS) technologies and transactional systems.

• Scripting and automation experience using PowerShell, Python, Linux Shell similar technologies.

Qualifications and Education Requirements:

• Degree in Information Technology, Business Administration, or a related field. Relevant experience will also be considered.

• 2-4 years of experience in application support, service operations, production support, or a similar role.

• Experience with automation, deployment processes, release management, and configuration management.

• Experience working within international and multicultural environments is highly valued.

• Excellent verbal and written communication skills in English.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.