Engineer - Workplace IT Support - Vilnius

• Fast and efficient management of the ITSM support queue.
• Support end-user hardware throughout its lifecycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
• Support end users by providing guidance, education, and timely resolution of technical requests.
• Educate end users on TMF tools and best practices and organize one-to-one or group training sessions to improve awareness and effective use of TMF technology solutions.
• Generate and manage ISO/ISAE reports.
• Provide "smart hands" support for network and server equipment within the office where operations or engineering teams are not present.
• Take technical ownership of all local applications, including SaaS and data center-hosted applications.
• Ensure the IT Asset inventory are kept up to date with accurate and current information.
• Communicate with office employees and local management on behalf of Global Technology Services.
• Liaise with local vendors on behalf of TMF regarding technology services provided to the office.
• Identify and escalate risks to management and support their timely resolution.
• Identify opportunities for service improvements and communicate recommendations to the line manager.
• Maintain a cost-conscious approach and identify potential savings opportunities.
• Participate in local office projects, including office renovations and relocations, supporting all IT infrastructure-related activities.
• Perform other technology-related tasks as required by management.