Engineering Manager - Enterprise

Team Leadership & Delivery Management

• People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high‑performing delivery culture.
• Resource Coordination: Coordinate “on‑demand” technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
• Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
• Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery‑side insight to leadership decisions.

Enterprise Services & Custom Solutions Delivery

• Technical Execution of Contracts: Own the technical execution of premium contracts, overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
• SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
• Merchant–Salla Liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well‑scoped engineering tasks for the team.

Enterprise Onboarding & Technical Implementation

• Accelerated Time‑to‑Value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and “Go Live.”
• Cross‑Functional Coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines.
• Dynamic Resource Allocation: Orchestrate ad‑hoc, on‑demand technical teams formed from various internal units to tackle specific, time‑sensitive onboarding challenges for key accounts.

Scalable Customization & Market Adaptation

• Customization Frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform.
• Regional Enterprise Needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed.

Client Success & Pre‑Sales Support

• Consultative Selling Support: Partner with the Sales team during the pre‑sales process for high‑value prospects to validate technical feasibility and scope potential service contracts.
• Retention through Quality: Ensure the quality of technical delivery fosters long‑term loyalty among premium merchants, making the team a driver of retention and upsell opportunities.

Requirements

• Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
• Technical Proficiency: Strong understanding of e‑commerce architectures (Headless, API‑first), integrations (ERPs, CRM), and web technologies. You must be able to speak the language of both engineers and business owners.
• Delivery Management: Proven experience managing complex, multi‑stakeholder projects with strict deadlines and commercial contracts.
• People Leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client‑facing delivery environment.
• Communication: Exceptional ability to manage client expectations and de‑escalate critical technical situations.

Core Competencies

Demonstrates expertise in Solutions Engineering and Technical Delivery Management, with a strong focus on e‑commerce architectures, integrations, and client success. Proven ability to lead teams, manage complex projects, and ensure high‑quality technical delivery for enterprise clients.

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