Engineering Manager
- Supervise the daily operations of the Security & Maintenance department, ensuring a safe, secure, and well-maintained environment for guests, associates, and hotel assets.
- Lead, coach, and motivate the Security & Maintenance team, ensuring compliance with Hyatt standards, hotel policies, and statutory safety regulations.
- Coordinate and oversee preventive and corrective maintenance works, prioritizing guest-related requests to minimize operational disruptions and maintain high service standards.
- Conduct regular security patrols, safety inspections, and fire prevention checks to identify potential risks, maintenance issues, and ensure all emergency equipment and exits remain fully operational.
- Manage emergency response procedures, including fire drills, incident investigations, accident reporting, and coordination with emergency services and local authorities.
- Monitor maintenance costs, energy consumption, inventories, and contractor performance to ensure operational efficiency and cost control.
- Handle guest and associate inquiries, complaints, and security-related matters professionally, ensuring prompt resolution and a positive customer experience.
- Deliver daily team briefings, conduct performance evaluations, provide safety and compliance training, and support employee development in line with Hyatt's values and culture.
- Maintain accurate security and maintenance records, prepare incident reports, and ensure compliance with workplace health and safety, fire safety, and hotel operational procedures.
- Collaborate closely with Housekeeping, Engineering, and other departments to support hotel operations and deliver exceptional guest experiences.