Engineering Manager - Policy Servicing

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description The Engineering Manager – Policy Servicing leads the people, systems and processes that operate, sustain and evolve TAL’s Policy Servicing technology platforms, including PAS, Life400, CLOAS and EthIL/ILSA. Leading eight Engineering and Support Leads, the role is accountable for platform availability and recoverability, technology risk, business-as-usual delivery, workforce capability, cost and vendor performance, while driving the transition to DevOps and DevSecOps ways of working. The role will also support the adoption of approved AI-enabled development practices and ensure technology capability is aligned to Heritage and Direct Simplification and the longer-term direction toward Life400. In this role you will: • People Leadership & Capability: Lead, coach and develop Engineering and Support Leads, building a high-performing, engaged and future-ready workforce with strong succession and cross-platform capability. • Platform Stewardship & Service Resilience: Own the health, availability, recoverability and ongoing sustainability of PAS, Life400, CLOAS and EthIL/ILSA, including incident management, disaster recovery and lifecycle planning. • Engineering Delivery & Prioritisation: Lead the prioritisation, resourcing and reliable delivery of business-as-usual engineering requirements, including regulatory, compliance, remediation, repricing and annual servicing activities. • Technology Risk, Security & Transformation: Proactively manage technology risk, cyber vulnerabilities, obsolescence and technical debt, while leading the transition to DevOps and DevSecOps and embedding approved AI-enabled development practices. • Commercial, Vendor & Stakeholder Management: Manage workforce capacity, costs and vendor performance, while providing clear visibility of delivery, risk, resilience and investment priorities through key planning and governance forums. Qualifications • Engineering & Operations Leadership: Proven experience leading software engineering and technology operations teams supporting business-critical enterprise platforms, ideally within financial services or life insurance. • People Leadership & Workforce Capability: Strong experience coaching and developing technology teams, with demonstrated capability in workforce planning, succession planning and building future-ready skills. • Platform Resilience, Risk & Security: Strong knowledge of production support, major incident management, disaster recovery, technology risk, cyber vulnerabilities, legacy technology and technical debt. • DevOps, DevSecOps & AI-Enabled Delivery: Experience leading DevOps and DevSecOps transformation and adopting AI-enabled development practices within appropriate governance, security, quality and risk controls. • Commercial & Stakeholder Management: Strong financial, capacity and vendor management experience, combined with excellent communication, judgement and cross-functional leadership skills in a regulated environment, including familiarity with APRA CPS 230 requirements. • Desirable: Knowledge of IBM iSeries or z/OS and platforms such as Life400, CLOAS, PAS and EthIL/ILSA. • ITIL or equivalent service-management familiarity. • Experience with ServiceNow, Jira and Agile delivery practices.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.