Engineering Manager Rapid Response Assignment
You will lead and develop distributed engineering teams across the US, UK, and APAC. You will prioritize urgent customer and pre-sales needs alongside maintenance work, establish incident and escalation processes, uphold engineering quality, and coordinate plans with Product, Sales, and Customer Success.
Responsibilities
- Manage and grow engineering teams across the US, UK, and APAC
- Prioritize urgent pre-sales requests, customer issues, feature requests, and backend maintenance work
- Ensure continuous follow-the-sun coverage across time zones
- Translate customer and deal-critical needs into engineering plans
- Integrate customer-driven work into the broader platform roadmap
- Set engineering quality standards and drive long-term fixes
- Drive hiring, onboarding, and performance management
- Establish on-call, escalation, and incident response processes
- Report on team health, throughput, and customer outcomes
- Remove blockers and make technical decisions under pressure
Requirements
- 5+ years of experience managing software engineers
- Experience in cybersecurity, vulnerability management, or threat intelligence
- Prior experience as a senior or staff software engineer
- Experience managing customer-facing, support, sustaining, or reliability engineering teams
- Experience prioritizing urgent customer issues, pre-sales requests, and maintenance work
- Experience managing teams across multiple time zones and regions
- Understanding of backend systems, APIs, distributed systems, and cloud infrastructure
- Excellent communication skills
- Experience with data pipelines, ETL systems, or high-volume data processing
Benefits
- Flexible time off
- Retirement or pension plan contributions
- Healthcare coverage
- Paid parental leave
- Remote work flexibility
- Home office cost support for phone and internet