Engineering Manager - SaaS Platform

About the job :

Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies.

As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.

Role Overview :

Impact Analytics is looking for an experienced Engineering Manager to lead teams building scalable, cloud-native analytics platforms used by global retail customers.

This role blends strong technical leadership in Python-based systems, people management, and ownership of platform reliability, observability, and performance for mission-critical SaaS products.

Key Responsibilities :

- Lead and grow a team of software engineers delivering Python-based analytics and SaaS platforms

- Own delivery of complex, multi-service projects with a focus on scalability, reliability, and performance

- Provide hands-on technical leadership in Python/Java/C++, PostgreSQL, and SQL-heavy systems

- Drive architectural decisions aligned with Impact Analytics' data-intensive and API-driven platforms

- Establish and mature observability, monitoring, alerting, and APM practices across services

- Ensure high availability and performance of customer-facing systems in production

- Collaborate with DevOps teams on cloud infrastructure, CI/CD, and release readiness

- Partner with Product Management and Data Science teams to translate retail business problems into robust engineering solutions

- Lead Agile execution including sprint planning, backlog grooming, retrospectives, and delivery tracking

- Act as a coach and mentor - supporting hiring, onboarding, performance management, and career growth

- Communicate technical and delivery status effectively to senior leadership and cross-functional stakeholders

Mandatory Skills & Experience :

- 14 - 17 years of overall software engineering experience, including leading engineering teams

- Strong hands-on expertise in Python/ Java/ C++ and PostgreSQL

- Excellent SQL skills, including query optimization and handling large datasets

- Proven experience managing and delivering Python-based products or platforms

- Hands-on experience with cloud platforms (experience on GCP is a strong plus)

- Deep knowledge of Observability and Application Performance Management, including metrics, logs, distributed tracing, root cause analysis, and performance tuning

- Strong experience working in Agile/Scrum development environments

- Excellent verbal and written communication skills

- Strong ownership mindset with attention to quality, reliability, and customer impact

Preferred / Added Advantage :

- Exposure to frontend technologies such as ReactJS and modern web architectures

- Experience in the retail domain, especially analytics, forecasting, pricing, assortment, or supply chain systems

- Experience building data-heavy or analytics platforms at scale

- Familiarity with microservices, APIs, and event-driven architectures

What We Offer :

- Opportunity to lead large, high-impact projects for global Fortune 500 clients.

- Work in a high-growth startup environment with a flat, collegial culture.

- Best-in-class remuneration and benefits.

- A platform for personal and professional growth with ownership and autonomy.

Accolades :

- Ranked as one of America's Fastest-Growing Companies by Financial Times (2020-2024).

- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 (2018-2024).

- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.

- Strategic partnership with Google for generative AI tools.

- Recognized in multiple Gartner reports including Market Guides and Hype Cycle.