Engineering Manager

Engineering Manager

Lead engineering excellence, high-velocity delivery and enterprise platform transformation by building high-performing engineering teams, driving automation and delivering scalable, reliable and secure platform solutions across ITSM, ITOM, CMDB and Observability ecosystems.

Opportunity to be one of our first team members in Woolworths Group India in Bangalore.

Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.

About this role

As an Engineering Manager, you will play a pivotal role in leading a high-performing platform engineering squad, combining hands-on technical leadership with people management to drive engineering excellence, delivery velocity and operational reliability.

Working closely with Platform Managers, Product Owners, Architects and cross-functional engineering teams across Sydney and Bangalore, you will translate strategic platform roadmaps and architectural blueprints into high-quality, scalable and production-ready engineering solutions.

With a strong focus on enterprise platform engineering, ServiceNow, ITSM, ITOM, CMDB, Observability and DevSecOps, you will lead engineers and technical specialists to deliver robust platform capabilities, automated workflows, seamless integrations and reliable enterprise services.

You will champion engineering craftsmanship, automation-first practices, Service Management as Code (SMaC), continuous integration and delivery, and comprehensive automated testing. Alongside technical delivery, you will coach and develop engineering talent, build an inclusive high-performance culture and take accountability for the quality, stability and continuous improvement of your squad's engineering outcomes.

What you'll do

Engineering Leadership & Agile Delivery: Lead a high-performing squad of engineers, platform specialists and QA automation professionals to translate product backlogs, architectural designs and business requirements into secure, scalable and maintainable software releases. Own technical sprint planning, backlog refinement, effort estimation, delivery forecasting and execution in partnership with Product Owners, Platform Managers and Scrum Masters.

Enterprise Platform Engineering: Provide technical leadership across one or more enterprise platform domains, including ServiceNow ITSM, ITOM, CMDB/CSDM and Observability. Drive technical solution design, implementation standards, code reviews and engineering best practices to deliver reliable and reusable platform capabilities.

ITSM & Employee Experience Engineering: Lead engineering across ServiceNow Incident, Problem, Change, Request, Service Catalog, Employee Center, Service Portal and Virtual Agent capabilities. Enable seamless employee experiences, omni-channel self-service and integrated enterprise IT workflows.

ITOM, Event Management & Automation: Drive engineering across ServiceNow ITOM, Event Management, ITOM Health, Discovery, Service Mapping and Cloud Automation. Implement intelligent event correlation, alert noise reduction, automated remediation playbooks and operational automation across hybrid cloud and retail environments.

CMDB, CSDM & Configuration Governance: Lead engineering and governance across ServiceNow CMDB, Common Service Data Model (CSDM), Hardware Asset Management (HAM) and Software Asset Management (SAM). Drive configuration data accuracy, completeness, automated discovery, reconciliation and service dependency mapping.

Observability & Telemetry Engineering: Lead the implementation and optimisation of enterprise observability solutions using Dynatrace, Splunk, PagerDuty and OpenTelemetry. Establish end-to-end tracing, metrics collection, log analytics, dashboarding and synthetic monitoring to improve visibility across critical retail and digital customer journeys.

DevSecOps & Service Management as Code: Champion Service Management as Code (SMaC) and DevSecOps practices by embedding infrastructure and service configuration into code repositories. Build and maintain REST/GraphQL APIs, ServiceNow Integration Hub spokes and event-driven integrations with GitHub Actions, Jenkins and Terraform. Embed security scanning, code quality checks and automated release controls into engineering workflows.

Automated Testing & Release Engineering: Establish comprehensive automated testing and regression frameworks using ServiceNow Automated Test Framework (ATF) and modern testing tools. Drive reliable platform deployments, ServiceNow family upgrades, security patching and telemetry collector upgrades while maintaining platform stability and minimising operational disruption.

Site Reliability Engineering & Platform Operations: Partner with Architecture, SRE and Operations teams to establish platform health monitoring, automated health checks and synthetic testing. Drive performance optimisation, capacity management, API efficiency and high availability. Act as a senior technical escalation point for critical incidents, leading root cause analysis, blameless post-mortems and permanent corrective actions.

Engineering Metrics & Continuous Improvement: Establish and monitor engineering performance metrics, including DORA metrics such as Deployment Frequency, Lead Time for Changes, Change Failure Rate and Mean Time to Restore (MTTR). Improve sprint velocity, engineering throughput, release stability and operational maturity while balancing feature delivery with technical debt reduction and platform modernisation.

People Leadership & Talent Development: Directly manage, coach and mentor a team of approximately 510 engineers and technical specialists across Bangalore and Sydney. Conduct regular one-on-ones, establish performance objectives, support career development, facilitate technical upskilling and build a culture of accountability, collaboration and continuous learning.

Cross-Functional & Stakeholder Collaboration: Partner closely with Platform Managers, Product Owners, Principal Engineers, Architects, Scrum Masters, Cyber Security and SRE teams. Build strong relationships with business stakeholders and external technology partners to align engineering priorities with enterprise platform objectives and business outcomes.

What you'll bring

Hands-On Engineering Leadership: Demonstrated experience leading software engineering, platform engineering or observability teams within enterprise Agile environments. Ability to combine technical authority and architectural understanding with pragmatic delivery execution.

Enterprise Platform Expertise: Strong technical experience in at least one of the following domains: ServiceNow Enterprise Platform (ITSM, ITOM, CMDB, CSDM), Observability platforms (Dynatrace, Splunk, OpenTelemetry) or enterprise IT operations and automation ecosystems.

ServiceNow Engineering: Practical experience with ServiceNow platform development, scripting, Flow Designer, Integration Hub, Service Catalog, CMDB, CSDM, Automated Test Framework (ATF) and enterprise integrations, particularly for candidates specialising in ServiceNow engineering.

ITOM & AIOps Engineering: Understanding of event management, service mapping, automated discovery, intelligent event correlation, alert management and operational remediation workflows.

Observability & Monitoring: Hands-on experience with observability and telemetry platforms such as Dynatrace, Splunk, PagerDuty and OpenTelemetry, including monitoring architecture, distributed tracing, log analytics and performance optimisation.

DevSecOps & CI/CD Engineering: Strong understanding of Git-based development, automated CI/CD pipelines, REST/GraphQL APIs, containerised environments, automated security scanning, Infrastructure as Code and Service Management as Code practices.

Agile Delivery & Engineering Metrics: Proven ability to lead Scrum/Kanban delivery, facilitate sprint ceremonies, manage technical backlogs, perform effort estimation and optimise engineering throughput using DORA metrics and delivery performance indicators.

Quality Engineering & Automation: Experience establishing automated testing frameworks, regression testing, code quality standards, release governance and automated deployment controls to ensure reliable production releases.

Site Reliability & Operational Excellence: Understanding of SRE principles, incident management, root cause analysis, performance optimisation, platform health monitoring and operational reliability within complex enterprise environments.

People Management & Team Development: Demonstrated ability to manage, mentor and develop engineering teams, establish performance objectives, conduct talent reviews and foster an inclusive, collaborative and high-performing engineering culture.

Stakeholder Management & Communication: Strong communication and stakeholder engagement skills, with the ability to collaborate effectively with Product Owners, Architects, Platform Managers, business teams and distributed engineering squads across locations.

Career Experience: 7+ years of progressive software or platform engineering experience, including at least 24 years of demonstrated experience leading, mentoring or managing engineering teams within complex enterprise environments. A proven track record of delivering enterprise-grade platform capabilities, API integrations, automated testing pipelines or observability solutions.

Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology or a related quantitative discipline.

Certifications (Desirable):

• ServiceNow: Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in ITSM, Discovery, Event Management or Service Mapping.
• Observability: Dynatrace Certified Professional, Splunk Certified Administrator or Google Cloud certifications.
• Agile & IT Service Management: Certified ScrumMaster (CSM), SAFe Practitioner or ITIL v4 Foundation.

What you'll experience

• Be part of Australia's largest retailer and contribute to its growing technology and engineering capabilities in India.
• Opportunity to build and lead high-performing engineering teams within a large-scale enterprise technology ecosystem.
• Work across strategic platform engineering domains, including ServiceNow, ITSM, ITOM, CMDB, CSDM and Observability.
• Collaborate directly with senior engineering leaders, Platform Managers, Architects and Product Owners across Australia and India.
• Drive engineering transformation through DevSecOps, CI/CD, Service Management as Code and automation-first practices.
• Influence technical architecture, engineering standards, platform modernisation and enterprise delivery roadmaps.
• Lead initiatives focused on platform reliability, operational excellence, engineering quality and measurable business outcomes.
• Opportunity to mentor and develop engineering talent while building a strong, collaborative engineering culture.
• Exposure to leading enterprise technologies and global technology partners, including ServiceNow, Dynatrace, Splunk and Google Cloud.
• Continuous technical learning, leadership development and opportunities for professional growth.
• A flexible approach to work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Your Personal Data

By submitting your application, you acknowledge and consent to Zinnov Management Consulting Private Limited and its subsidiaries (Zinnov) and/or Woolworths Group Limited and its subsidiaries (Woolworths Group) collecting, processing and disclosing your personal information, including any sensitive personal information provided by you, for the purposes of managing the recruitment process, assessing your suitability for employment, communicating with you regarding your application, and, where appropriate, considering you for future employment opportunities, to the extent relevant.

If your application is successful, Zinnov and/or Woolworths Group will also use your personal information, including sensitive personal information, for managing your ongoing working relationship.

Your personal information will be handled in accordance with applicable privacy laws.

To learn more about how we collect, use, disclose and safeguard your personal information, including your privacy rights, please refer to the Zinnov Privacy Policy and Woolworths Group Team Member Privacy Notice.