Engineering Team Lead - CX/CCaaS Platform(Remote)

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• Strong experience building backend services in Python using frameworks such as FastAPI, Flask, or Django. yes / no
• Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment yes / no
• Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams yes / no
• Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices yes / no
• Do you have current experience in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization yes / no
• Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL yes / no
• Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests) yes / no
• Proven experience leading and managing engineering teams, including hiring, coaching, and performance management yes / no
• Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC) yes / no
• Background in CCaaS, UCaaS, or customer experience platforms yes / no
• Experience designing, delivering, and operating complex web applications in production environments. yes / no
• Experience building and operating scalable cloud-based systems (AWS or similar). yes / no
• Experience with real-time communications technologies including FreeSWITCH, SIP, or WebRTC. yes / no
• How have you designed or improved reliability and observability in a real-time communications or distributed system? written answer
• Walk me through how you would scale a CCaaS or VoIP platform to handle a sudden 2–3x increase in call volume. What architectural and infrastructure considerations would you prioritize? written answer
• Walk me through how you would scale a CCaaS or VoIP platform to handle a sudden 2–3x increase in call volume. What architectural and infrastructure considerations would you prioritize? written answer
• Do you have direct experience managing software or infrastructure engineering teams in a production environment for at least 3–5 years? yes / no
• Have you worked in a real-time communications or VoIP environment (e.g., SIP, WebRTC, FreeSWITCH)? yes / no
• Do you have hands-on experience with Linux/Unix systems, including troubleshooting and performance optimization? yes / no
• Are you currently authorized to work in the U.S., Canada, or Colombia without ever needing future sponsorship? yes / no
• Have you directly managed software engineering teams responsible for a CCaaS, CX, UCaaS, telecommunications, or real-time communications platform? yes / no